One-Step-at-a-Time is a free counselling service for adults, couples and families who are going through a challenge in life and need to talk. The program supports patients 12 years and older, however minors must have a parent present.  

Book a one hour appointment with a counsellor to talk about whatever difficulty is most important for you to explore at this time. The counsellor will work together with you and your family doctor to help support your emotional and social well-being.

If you need additional help, you can book another appointment approximately four weeks later. You may see a different counsellor.

You will be asked to complete a brief pre-session questionnaire before the appointment to guide your conversation.

How to access the service

Call 1-855-79-CFPCN (23726) or 587-774-9736 to book. Appointments are available Mondays, Tuesdays, Thursdays and Fridays.

Appointments are offered in-person or virtual.

If you need to cancel or change your appointment call 1-855-79-CFPCN (23726) or 587-774-9736.