FTE: Casual

Reporting to the Clinic Manager, the Receptionist works with the health team to provide care to patients and support to family physicians and clinic.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Answering phones and process patient inquiries
• Setting up appointment schedules and templates
• Booking and confirming appointments and referral appointments
• Faxing/scanning/linking documents to patient records
• Cleaning and sterilizing instruments and materials
• Calling for lab results/x-rays etc.
• Processing WCB
• Processing third party billings
• Collecting cash and invoicing on non-insurable
• Scanning/photocopying/faxing as required

Knowledge, Skills, and Abilities

• Understands medical terminology
• Possesses excellent communication skills
• Is reliable
• Has a genuine caring for people
• Possesses exemplary telephone communication skills
• Knowledge of and experience with medical records management
• Knowledge of Health Information Privacy Regulations
• Ability to learn processes quickly
• Ability to retain information reliably
• Familiarity with medical clinic software, internet and Microsoft Word
• Ability to work well in a team setting
• Ability to work independently, as part of a team and is detail-oriented
• Ability to thrive in a dynamic, evolving environment
• Possesses good computer skills (minimum typing speed 40 wpm)

Qualifications:

• Grade 12 plus a total of two years combined experience working in a medical clinic setting or successful completion of a Medical Administration Program
• Previous medical clinic experience
• Experience in primary care will be considered an asset

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document
Please note that only candidates considered for an interview will be contacted.

FTE: 1.0

The Membership Coordinator reports to the Director, Member Relations and Governance. This position is integral to the operation and efficiency of Calgary Foothills PCN’s main office, and is responsible for supporting the PCN’s physician membership activity for its approximately 450 members.

Responsibilities

Key aspects of the position may include, but are not limited to:

1. Providing support to the membership team
   •  Prepare reports, presentations and other materials for the membership team and schedule annual board-member meetings in member clinics
   • Process, track, submit and file all membership applications and ensure all records are complete, current and easily accessible
   • Implement all necessary off-boarding tasks for physician members who have ended their membership
   • Communicate with members regarding any missing documents from files, annual accreditation, answering questions/problem solving, etc.
   • Update and maintain membership information located in databases, spreadsheets, and online in an accurately and timely manner
   • Create and distribute a variety of member lists to other parts of the organization as well as health system partners
   • Support in gathering and analyzing member data and the creation of membership reports
   • Communicate to appropriate PCN team (e.g. communication, finance, liaisons, etc.) to ensure timely notification of changes in membership
2. Patient Attachment/Web Registry
   • Administer and monitor the Web Registry ensuring it is accurate and up to date at all times.
   • Assist physicians and clinic staff to effectively utilize online Web Registry back-end tools and to ensure adherence to Calgary Foothills PCN guidelines, processes, and expectations
   • Download and sort relevant information from the Web Registry via a clear and appropriate process, maintaining strict adherence to privacy policies
   • Record statistical data
   • Maintain and manage digital aspects of Web Registry interface
   • Participate in Calgary Zone Web Registry initiatives such as liaising with the appropriate individuals from other Primary Care Networks regarding the Web Registry
3. Event planning
   • Support the organization and implementation of Calgary Foothills PCN sponsored events for membership, including arranging venues, preparing catering requirements, managing sign in, etc.
4. General
   • Ensure that all documents created and developed adhere to the highest standards of quality and follow Calgary Foothills PCN communication guidelines
   • Provide backup support for other administrative team members such as reception as required
   • Manage the membership@cfpcn.ca account and respond to or forward emails as appropriate
   • Assist with other administrative duties as assigned by the Director, Member Relations and Governance

Knowledge, skills, and abilities 

• Strong experience with calendar management, travel scheduling and event management
• Strong ability and experience supporting senior leaders, managing and prioritizing business meetings and activities
• Exceptional communication skills, both written and verbal
• Precision, accuracy and high attention to detail
• Demonstrated ability to manage multiple requests and competing priorities
• Experience in information gathering and monitoring, analysis and problem solving
• Able to build relationships and handle requests in a professional, non-confrontational manner
• Excellent follow up and problem-solving skills
• Ability to thrive in a dynamic evolving environment
• Demonstrated flexibility –  a strong team player with the ability to also work independently

Qualifications

• Must be up to date and proficient in Microsoft Office Suite
• Post-secondary education
• Experience in health care or primary care will be considered an asset

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume in confidence to careers@cfpcn.ca.

**Please submit your cover letter and resume in one document**
Please note that only candidates considered for an interview will be contacted.