FTE:Casual

Reporting to the Clinic Manager, the Medical Office Assistant works with the multidisciplinary team to provide care to the patient and support to the family physician.

The qualified candidate must be available for 3 months, full-time training daytime, evening and weekend shifts and able to work at all the PCN’s six clinics in Calgary and Cochrane.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Patient preparation
  • Greet and room the patient
  • Obtain and record vital signs, height, weight and blood pressure when appropriate
  • Record a brief and concise history relevant to the patient’s chief complaint
  • Obtain and process urine samples when appropriate
• Review patient charts daily for completeness, ensuring all pertinent results are on chart and the chart is signed by the practitioner
• Chaperone male physicians during pelvic and breast exam
• Process specimens for transport
• Using critical thinking, makes decisions based on analysis of available information
• Assist physicians with opportunistic screens for patients in accordance with the ASaP (Alberta Screening and Prevention Maneuvers)
• Assist with calling for missing documents
• Access medical reports via Netcare
• Processing referrals and medical legal requests
• Use appropriate PPE when required
• Print sufficient labels, label and package swabs
• Filing and retrieving charts
• Sort incoming faxes and mail
• Submit and reconcile electronic billing submissions
• Restock exam rooms
• Cleaning the room between patients
• Answer telephones calls: triaging, redirecting or taking messages to Nurses or MDs
• Assist with organizing and faxing outgoing referrals or requisitions
• Assist with procedures (if required)
• Support physicians, nurse practitioner, nurse, and health care team as required
• Complying with privacy legislation
• Clinic autoclaving (rotating schedule)
• Complying with Calgary Foothills PCN administrative policies and procedures

Knowledge, Skills, and Abilities

• Excellent communication skills (verbal, written, and listening) skills
• Knowledge of medical terminology
• Knowledge and experience with electronic medical records management
• Knowledge of Health Information Privacy Regulations
• Ability to work well in a team setting and independently
• Ability to thrive in a dynamic, evolving, and fast pace environment
• Good computer skills are required

Qualifications

• Accredited Medical Office Assistant Certification required
• EMR Proficiency – Familiar with PS Suite and Wolf
• 2 years’ experience full clinical scope preferred
• Experience in primary care will be considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.

FTE: Casual

Reporting to the Clinic Manager, the Licensed Practical Nurse works with the multidisciplinary team and physicians to provide care to the patient and support to the family physicians.

The qualified candidate must be available for 3 months, full-time training daytime, evening and weekend shifts and able to work at all the PCN’s six clinics in Calgary and Cochrane.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Patient preparation
  • Greet and room the patient
  • Obtain and record vital signs, height, weight and blood pressure when appropriate
  • Record a brief and concise history relevant to the patient’s chief complaint
  • Obtain and process urine samples when appropriate
• Review patient charts daily for completeness, ensuring all pertinent results are on chart and the chart is signed by the practitioner
• Chaperone male physicians during pelvic and breast exam
• Process specimens for transport
• Using critical thinking makes decisions based on the analysis of available information
• Performs nursing interventions for which she/he can manage the client during and after the intervention or has access to resources (O2 administration, dressing changes, injections, nebulizer treatments)
• Works in consultation with the health care team to meet the care needs of the more complex client
• Teaches and delivers elements of established health programs
• Clinic autoclaving (rotating schedule)
• Assist physicians with opportunistic screens for patients in accordance with the ASaP (Alberta Screening and Prevention Maneuvers)
• Maintaining high standards in infection control practices
  • Use appropriate PPE when required
  • Cleaning the room between patients
  • Maintaining a neat and tidy workspace
• Complying with privacy legislation
• Complying with Calgary Foothills PCN administrative policies and procedures
• Accountable for their own practice in accordance with CPLNA standards and the employment scope of practice
• Collaborate with the health care team as required
• Commitment to working together in a climate that promotes respect, trust, safety and support for shared decision-making
• Collaborating for the benefit of patients, families and providers to create a positive working environment
• Collaborating with physicians and other health care providers to provide an integrative approach to care for patients and families
• Be able to learn the receptionist role and assist with reception duties when necessary
• The ability to assume team lead responsibilities on weekends, statutory holidays and other times as directed by the Clinic Manager:
  • The Team Lead will assume responsibilities that would normally be handled by the Clinic Manager following approved clinic processes and procedures. The responsibilities include replacement of staff/physicians, handling any building/maintenance concerns and other issues that may arise. There are comprehensive policies/procedures in place that advise the appropriate actions. There are managers available for support when necessary.

Knowledge, Skills, and Abilities

• Knowledge of the comprehensive primary health care model and the broad determinants of population health
• Knowledge of concepts of health promotion, disease prevention, program planning, individual and group teaching
• Communicating with other providers critical information regarding the patient and pertinent issues related to decision-making
• Ability to perform specific skills required for the practice role of a Primary Care practice nurse in their particular practice setting in accordance with CLPNA standards of practice
• Experience with electronic medical records is required
• Specialty certification (e.g. foot care, wound care) preferred
• Excellent communication skills, verbal & written
• Organizational and time management skills
• Accepts, implements and evaluates change with a positive attitude
• Clinical nursing skills to care for medically-complex patients
• Ability to work well in a team setting

Qualifications

• Active LPN license (experience required) with immunization
• EMR Proficiency – Familiar with PS Suite and Wolf
• CPR certified
• Experience in primary care will be considered an asset
• Ability to travel to all clinics including Cochrane

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, permanent

Reporting under the Executive Director, this position is responsible for leading a team of direct reports, and plays a key role supporting the team across various client groups. This role will provide guidance in areas of onboarding, recruitment, performance management, conflict resolution, payroll, benefits, total rewards, health and safety, succession planning and employee engagement. The role is also responsible for coaching and counseling management on any issues related to Human Resources. As part of the senior manager team this position ‘sets the tone at the top’ by demonstrating the organization’s values of innovation, collaboration, accountability, respect and excellence (ICARE).

Responsibilities

Key aspects of the position may include, but are not limited to:

• Guiding and mentoring the human resources team
• Providing leadership and strategic advice related to all program areas of human resources including talent strategy and management, employee engagement, total rewards, learning and development, performance management, and employee recognition
• Championing an organizational culture based on trust and respect and ensuring fair and equitable treatment for all employees
• Administering a performance management system, career pathing and career development programs, manager leadership training, a succession planning system and all related policies and practices for maintaining a consistent approach across the company
• Effectively reviewing and administering total compensation policies, practices and programs to ensure competitive, effective and efficient operation of the PCN through progressive remuneration systems, benefit programs, and compensation administration practices including procedures for maintaining job descriptions
• Developing, designing and administering HR policies and programs, and monitor provincial and federal statutes including such matters as employment standards, human rights, equal opportunity, discrimination, harassment and other related matters
• Developing, designing and administering an employee safety program that adheres to occupational and safety guidelines
• Working closely with senior management effectively review and administer an annual review and refresh of the Policy Handbook
• Establishing and maintaining a human resources strategy for the department, complete goals and meeting objectives and time frames
• Advising and providing proactive guidance to the senior management team and employees on human resources matters and recommend solutions
• Overseeing offboarding activities to ensure compliance with provincial legislation and Calgary Foothills PCN practice
• Monitoring the maintenance of the integrated human resources information system
• Completing special projects, as assigned
• 10-20% travel required to Calgary Foothills PCN sites

Knowledge, Skills, and Abilities

• Outstanding interpersonal skills
• Superior written, verbal and listening skills
• Ability and willingness to “do” as well as “lead” and “delegate”
• Excellent strategic planning and analytical skills
• Ability to learn quickly and adapt to new situations as they arise
• Demonstrated proficiency in Microsoft Office suites
• Good knowledge of human resources information systems
• Makes solid decisions
• Effectively influences others
• Demonstrates high integrity
• Discreet nature and high degree of confidentiality
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment within multiple locations
• Ability to respond to a variety of needs from varying stakeholders
• Ability to function effectively in a fast-paced environment with frequent changes and tight timeline demands
• Strong service-orientated approach with ability to support/influence in a multi-site environment
• Ability to “think outside the box” and question existing tasks/methodologies with a view to improving overall processes and generating efficiencies
• Ability and willingness to perform tasks alongside the human resources team

Qualifications

• Minimum university degree and major course work in psychology, human resources, public or business administration or similar discipline
• Human Resources designation or certificate
• Minimum 7-10 years of progressive working experience in all phases of human resources management and development
• Experience in health care considered an asset
• Valid Alberta Driver’s License and use of a personal vehicle to travel to various Calgary Foothills PCN sites

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document; in subject line please include position title.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, permanent

The team lead is an integral role that ensures the PCN delivers high quality and innovative programs to support its family physician members and their patients. The team lead works closely with the program manager, provides support for the health team and contributes to the development, design and implementation of the program service delivery.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Provide leadership and support for the daily operations of the team including: recruitment, payroll, orientation, scheduling, statistics, electronic medical records, privacy, workplace health and safety, recognition and performance management
• Collaborate with other team leads and program managers to support team building and cross team integration
• Plan, provide and/or coordinate meetings, education, resources and development activities to support alignment with program goals, skill building and optimize scope of practice team members
• Contribute to the development, coordination, implementation and evaluation of the program, in close collaboration with the manager and medical lead
• Regularly monitor program evaluation metrics and provide recommendations for continuous quality improvement
• Liaise with internal stakeholders and external partners to maintain positive relationships, support innovative partnerships, coordination of care and program implementation and alignment

Knowledge, Skills and Abilities

• Committed to collaborative care
• Visionary thinker
• Ability to execute new programs/projects
• Demonstrated leadership experience
• Excellent communication skills
• Proven ability to work with individuals of various levels of experience and diverse professional backgrounds
• Excellent organization skills
• Ability to work well in a team setting and provide motivation to members
• Ability to work well independently
• Ability to thrive in a dynamic, evolving environment
• Good computer skills are required

Qualifications

• Graduate of an accredited degree program in Nursing
• Licensed with the College and Association of Registered Nurses of Alberta as a practicing member
• Experience in primary care
• Minimum five years of health care clinical experience
• Project management experience an asset
• Change management experience an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document

Please note that only candidates considered for an interview will be contacted.

FTE: Casual

Reporting to the Clinic Coordinator, the Clinic Receptionist works with the multidisciplinary team to provide the highest level of care to the patient and support to the family physician and clinic.

The qualified candidate must be available for 3 months, full-time training daytime, evening and weekend shifts and able to work at all six PCN’s six clinics in Calgary and Cochrane.

MOA Certification Required.

Responsibilities

Key aspects of the position may include, but are not limited to:

• First point of contact for patients and visitors, welcomes and greets them in person or on the telephone
• Direct incoming calls received on a multi-line phone system
• Setting up and confirming doctor and referral appointments
• Handling all incoming and outgoing mail
• Faxing, scanning, filing of labs and documents in EMR (Wolf and PS Suite) as well as some paper charts
• Maintaining and updating of patient information on EMR system
• Protects patients’ rights by maintaining highest level of confidentiality of personal and financial information
• Maintains operations by following policies and procedures, reporting needed changes and maintenance of templates
• Cash collection and invoicing on non-insurable
• Support for ad-hoc projects

Knowledge, Skills, and Abilities

• Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
• Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
• Attention to Detail – ability to complete tasks accurately in an open waiting room environment
• Quick Learner – ability to learn processes and software quickly
• Motivated – self started with the ability to work independently as well as with a team in a positive manner
• Organization skills – prioritizing and strong time-management skills
• Genuine care for people
• Knowledge of medical terminology
• Knowledge and experience with medical records management
• Familiarity with medical clinic software, internet, Microsoft Suite (Word, Outlook, Excel), minimum typing speed of 40 wpm

Qualifications

• Completion of Highschool Diploma or equivalent
• Medical Office Assistant Certificate required
• Must have valid driver’s license and vehicle
• Previous reception experience in a medical setting
• EMR Proficiency – Familiar with PS Suite and Wolf is an asset
• Must be able to pass a criminal/vulnerable sector check

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.