FTE: 1.0

The Program Manager reports to the Director and collaborates with the Primary Care Network (PCN) medical leads, family physicians, PCN staff and external stakeholders. The Program Manager is responsible for development and design of the program service delivery and is an integral role to ensure the PCN delivers high quality and innovative programs.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Manage the daily operations of multidisciplinary health team members including recruitment, payroll, orientation, scheduling, program evaluation metrics, professional development and shadowing, electronic medical records, privacy, workplace health and safety, recognition and performance management
• Participate in business, vision and strategic planning, ensuring alignment with the organization aims to improve health outcomes and patient experience in an integrated system of primary health care
• Establish action plans to support achievement of strategic priorities, including objectives and measures
• Lead the development, coordination, implementation and evaluation of innovative programs and services, in close collaboration with the medical lead
• Responsible for high quality program service delivery through monitoring, evaluation measures and quality improvement initiatives
• Promote new program service delivery successes, learnings and opportunities with internal and external partners
• Liaise with internal stakeholders and external partners (AHS, other PCNs, community stakeholders) to maintain relationships, support innovative partnerships, coordination of care and program alignment
• Responsible for accurate and appropriate financial management and adherence to allocated budget

Knowledge, Skills, and Abilities

• Knowledge of PCN objectives, patient-centered medical home and primary care in Alberta
• Committed to collaborative care
• Visionary thinker
• Ability to execute new programs/projects
• Demonstrated leadership experience
• Excellent communication skills
• Proven ability to work with individuals of various levels of experience and diverse professional backgrounds
• Understanding of program design and evaluation
• Excellent organization skills
• Ability to work well in a team setting and provide motivation to others
• Ability to work well independently
• Ability to thrive in a dynamic, evolving environment
• Good computer skills are required
• Project management experience
• Change management experience

Qualifications

• Bachelor’s degree in health care field
• Active professional license (such as Occupational Therapist, Registered Dietitian, Registered Nurse, Pharmacist) preferred
• Minimum two years previous management or leadership experience
• Minimum five years of health care related experience
• Experience in primary care preferred

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line include position title.

Please note that only candidates considered for an interview will be contacted.

FTE: casual

Calgary Foothills Primary Care Network (PCN) is always seeking flexible, highly motivated individuals who thrive in a fast-paced environment. Clinical support staff are important members of the collaborative, multidisciplinary team at the PCN, functioning in critical roles to support patient care.

Reporting to the Clinic Manager, the Medical Office Assistant works with the multidisciplinary team to provide care to patients and support to family physicians.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Preparing patients
• Greeting and rooming the patient
• Obtaining and recording vital signs, height, weight and blood pressure when appropriate
• Recording a brief and concise history relevant to the patient’s chief complaint
• Obtaining and processing urine samples when appropriate
• Reviewing patient charts daily for completeness, ensuring all pertinent results are on chart and the chart is signed by the practitioner
• Chaperoning male physicians during pelvic and breast exam
• Processing specimens for transport
• Using critical thinking to make decisions based on analysis of available information
• Assisting physicians with opportunistic screens for patients in accordance with the ASaP (Alberta Screening and Prevention Maneuvers)
• Assisting with calling for missing documents
• Accessing medical reports via Netcare
• Processing referrals and medical legal requests
• Using appropriate PPE when required
• Printing sufficient labels, labeling and packaging swabs
• Filing and retrieving charts
• Sorting incoming faxes and mail
• Submitting and reconciling electronic billing submissions
• Restocking exam rooms
• Cleaning rooms between patients
• Answering telephones calls: triaging, redirecting or taking messages to nurses or physicians
• Assisting with organizing and faxing outgoing referrals or requisitions
• Assisting with procedures (if required)
• Supporting physicians, nurse practitioner, nurse, and health care team as required
• Complying with privacy legislation
• Performing clinic autoclaving (rotating schedule)
• Complying with Calgary Foothills PCN administrative policies and procedures

Knowledge, Skills, and Abilities

• Excellent communication skills (verbal, written, and listening)
• Knowledge of medical terminology
• Knowledge and experience with electronic medical records management
• Knowledge of Health Information Privacy Regulations
• Ability to work well in a team setting and independently
• Ability to thrive in a dynamic, evolving, and fast pace environment
• Good computer skills are required

Qualifications

• Accredited Medical Office Assistant Certification required
• Electronic Medical Record (EMR) proficiency – familiar with PS Suite and Wolf
• Two years’ experience full clinical scope preferred
• Experience in primary care will be considered an asset
• Must have transportation and willingness to work at all clinic locations in both Calgary and Cochrane

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: Casual

Calgary Foothills Primary Care Network (PCN) is always seeking flexible, highly motivated individuals who thrive in a fast-paced environment. Clinical support staff are important members of the collaborative, multidisciplinary team at the PCN, functioning in critical roles to support patient care.

Reporting to the Clinic Manager, the Clinic Receptionist works with the multidisciplinary team to provide the highest level of care to patients and support to family physicians and clinic.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Acting as first point of contact for patients and visitors, welcomes and greets them in person or on the telephone
• Directing incoming calls received on a multi-line phone system
• Setting up and confirming doctor and referral appointments
• Handling all incoming and outgoing mail
• Faxing, scanning, filing of labs and documents in Electronic Medical Record (EMR – Wolf and PS Suite) as well as some paper charts
• Maintaining and updating of patient information on EMR system
• Protecting patients’ rights by maintaining highest level of confidentiality of personal and financial information
• Maintaining operations by following policies and procedures, reporting needed changes and maintenance of templates
• Collecting cash and invoicing on non-insurable
• Providing support for ad-hoc projects

Knowledge, Skills, and Abilities

• Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
• Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
• Attention to Detail – ability to complete tasks accurately in an open waiting room environment
• Quick Learner – ability to learn processes and software quickly
• Motivated – self started with the ability to work independently as well as with a team in a positive manner
• Organization skills – prioritizing and strong time-management skills
• Genuine care for people
• Knowledge of medical terminology
• Knowledge and experience with medical records management
• Familiarity with medical clinic software, internet, Microsoft software (Word, Outlook, Excel), minimum typing speed of 40 wpm

Qualifications

• Completion of high school diploma or equivalent
• Medical Office Assistant Certificate preferred
• Must have valid driver’s license and vehicle
• Previous reception experience in a medical setting
• Electronic Medical Record (EMR) proficiency – familiarity with PS Suite and Wolf is an asset

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted.