FTE: 1.0 – Temporary until August 2022

Calgary Foothills Primary Care Network (PCN) is always seeking flexible, highly motivated individuals who thrive in a fast-paced environment. Clinical support staff are important members of the collaborative, multidisciplinary team at the PCN, functioning in critical roles to support patient care.

Reporting to the Clinic Manager, the Medical Office Assistant works with the multidisciplinary team to provide care to patients and support to family physicians.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Preparing patients
  • Greeting and rooming the patient
  • Obtaining and recording vital signs, height, weight and blood pressure when appropriate
  • Recording a brief and concise history relevant to the patient’s chief complaint
  • Obtaining and processing urine samples when appropriate
• Reviewing patient charts daily for completeness, ensuring all pertinent results are on chart and the chart is signed by the practitioner
• Chaperoning male physicians during pelvic and breast exam
• Processing specimens for transport
• Using critical thinking to make decisions based on analysis of available information
• Assisting physicians with opportunistic screens for patients in accordance with the ASaP (Alberta Screening and Prevention Maneuvers)
• Assisting with calling for missing documents
• Accessing medical reports via Netcare
• Processing referrals and medical legal requests
• Using appropriate PPE when required
• Printing sufficient labels, labeling and packaging swabs
• Filing and retrieving charts
• Sorting incoming faxes and mail
• Submitting and reconciling electronic billing submissions
• Restocking exam rooms
• Cleaning rooms between patients
• Answering telephones calls: triaging, redirecting or taking messages to nurses or physicians
• Assisting with organizing and faxing outgoing referrals or requisitions
• Assisting with procedures (if required)
• Supporting physicians, nurse practitioner, nurse, and health care team as required
• Complying with privacy legislation
• Performing clinic autoclaving (rotating schedule)
• Complying with Calgary Foothills PCN administrative policies and procedures

Knowledge, Skills, and Abilities

• Excellent communication skills (verbal, written, and listening)
• Knowledge of medical terminology
• Knowledge and experience with electronic medical records management
• Knowledge of Health Information Privacy Regulations
• Ability to work well in a team setting and independently
• Ability to thrive in a dynamic, evolving, and fast pace environment
• Good computer skills are required
• Experience in processing in-coming referrals from General Practitioners will be an added asset

Qualifications

• Medical Office Assistant (MOA) Certification and/or Receptionist/Clinic Assistant with equivalent experience
• Experience in a family practice clinic or medical specialist office preferred
• EMR Proficiency

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0 (temporary until September 2023)

Under the direction of the Program Manager – Practice Enrichment and Calgary Foothills PCN member physicians, the Panel Manager is responsible for executing and building capacity for clinics to engage in panel identification, maintenance, and management initiatives in Calgary Foothills PCN member clinics. The Panel Manager helps design and implements these strategies into existing clinic processes by working collaboratively with physicians, clinic staff, Health Team members and Liaisons to help achieve both clinic and Calgary Foothills PCN goals and priorities. The Panel Manager assists in building capacity in the clinic environment supporting panel processes, Health Home measurement activities as well as other priorities such as Community Information Integration/ Central Patient Attachment Registry (CII/CPAR) and a wide variety of Quality Improvement Initiatives.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Panel Identification and Maintenance activities including patient statuses and verification processes – updating, measuring, and monitoring progress. The Panel Manager is integral in training and supporting clinic staff to assist with this work
• Panel Management activities including planning and executing proactive screening, disease specific care and managing registries. The Panel Manager utilizes the EMR extensively and maximizes its effectiveness according to clinic processes and preferences
• Documenting clinic processes for panel identification, maintenance, and management
• Activities such as identifying missing labs, diagnostic imaging and screening procedures and accessing information in Netcare to complete the medical record
• Support preventive screening and treatment adherence in primary care, ensuring that each patient encounter is maximized and used appropriately for preventive and basic care by following a screening protocol utilizing reminder functions in the EMR
• Assist physicians and clinic staff with EMR standardization including document keywords
• Support physicians to manage the care of the patient panel reliably and effectively, including patients on the panel who are not actively seeking care
• Provide systematic and periodic reviews of the patient panel based on a variety of characteristics
• Complete, accurate, standardized, and timely medical charting
• Measure, document and track other relevant metrics such as Third Next Available appointment and patient experience while engaging and supporting clinic staff to embed these activities in clinic workflow

Knowledge, Skills, and Abilities

• Interactions with others support the Calgary Foothills PCN values of Innovation, Collaboration, Accountability. Respect for Diversity and Excellence
• Advanced knowledge and experience with electronic medical records, including reporting and registry functions. Experience working in a variety of different EMR platforms is preferred
• Demonstrates a positive attitude and contributes to building a positive and constructive work environment
• Understands change management principles and how to apply them when working with a variety of stakeholders
• Effectively demonstrates leadership abilities, assertiveness, conflict management, empathy, trustworthiness and flexibility in working with others. Physician and clinic staff engagement is a key to success in this role
• Ability to build strong working relationships and assists in fostering collaboration and teamwork
• Possesses a strong work ethic, self-motivated and the ability to work independently with minimal direct supervision
• Strong understanding of primary care clinic operations and the ability to support clinic staff in learning new skills
• Knowledge of Quality Improvement principles and ability to utilize the Model for Improvement
• Exceptional attention to detail
• Demonstrated communication, problem solving, organizational and time management skills
• Able to work under pressure and respond to multiple and changing priorities
• Solution oriented
• Strong computer skills are an asset, including, MS Word Excel, Teams, OneNote and SharePoint

Qualifications

• Minimum current Medical Office Assistant Certification or other relevant post-secondary education preferred
• A minimum of 3 years in a primary care environment demonstrating expertise in at least one EMR platform (i.e. Wolf, PS Suite, MedAccess or Accuro preferred)
• Experience in a panel manager or patient care coordinator role is preferred
• Practice Facilitator training through the Alberta Medical Association is an asset
• Change management training is an asset
• Demonstrated ability to work in a team-based environment is an asset

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, two positions

Reporting to the Program Manager, the Health Management Registered Nurse collaborates with the family physician, Calgary Foothills PCN multidisciplinary teams and community/external partners to provide patient-centered care for those with chronic disease and/or complex health conditions.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Working with patients on self-management by providing coaching and education to help advance their skills, knowledge, and self-efficacy in adopting healthy lifestyle behaviours that are meaningful to them
• Helping to build care plans with patients who have, or are at risk of, chronic health conditions through biopsychosocial health assessment, collaborative goal setting, applicable interventions based on patient readiness, regular follow-up and evaluation of progress
• Supporting the navigation of the health care system to connect patients and the medical home to applicable PCN, community and health system resources as needed
• Promoting continuity of patient care through effective written and verbal communication with the Medical Home and those involved in the circle of care
• Building relationships and developing the Health Management Nurse role within and outside of the Calgary Foothills PCN team
• Identifying clinic/community needs and create individual or group-based programs in collaboration with those partners
• Providing care through individual and facilitated group appointments
• Consulting with hospital, community, and other Calgary Foothills PCN health care providers to ensure seamless care transitions
• Participating in development, delivery, evaluation and quality improvement of health programs and evidence-based practice
• Collecting and maintaining data for service indicators, progress reports and evaluations
• Adhering to and performing activities and care within the full scope of practice as defined under the Health Professions Act

Knowledge, Skills, and Abilities

• Understanding regarding nursing scope of practice within primary care setting
• Expertise in active listening and motivational interviewing
• Excellent written and verbal communication, organization and critical thinking skills
• Strong skills in collaborating with team members and physicians
• Experience with mental health and trauma informed care an asset
• Previous experience in group facilitation and patient teaching preferred
• Ability to provide evidence-based care
• Ability to work well in a team setting and independently
• Proficiency in computers, including Microsoft Office suite (Teams, Word, Excel, Outlook, PowerPoint) and Electronic Medical Record (EMR) systems
• Strong health assessment and documentation skills with knowledge of handling confidential/sensitive information and applicable data privacy laws
• Ability to prioritize, manage time effectively, and be flexible in a very dynamic work environment
• Ability to work flexible hours, including evenings/weekends, when required
• Cognitive screening experience preferred

Qualifications

• Graduate of an accredited diploma and/or degree program in Nursing
• Licensed with the College and Association of Registered Nurses of Alberta as a practicing member
• Minimum of three years’ clinical practice in chronic disease required, including proven experience with diabetes, obesity and respiratory (asthma, COPD) management
• Certified Diabetes Educator (CDE) required
• Additional certifications in chronic disease management (such as Certified Respiratory Educator – CRE) are desirable
• Must possess a valid driver’s license and have access to a vehicle

Employment Requirements

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0

The Communications Analyst is a highly organized and effective communicator who helps facilitate the Calgary Zone Business Unit to meet the objectives of the Calgary Zone Service Plan. The Communications Analyst will play a key role in supporting the Communications Director/Associate in the execution of the Calgary Zone communications plan. A key function of the Communications Analyst will be to help manage or coordinate the Zone social media strategy. The Calgary Zone Service Plan outlines how the seven Calgary PCNs and their Alberta Health Service partner will deliver primary health care services to the citizens of Calgary and area.

Responsibilities

Key aspects of the position may include, but are not limited to:
Execution of Calgary Zone Communications Strategy

• Under the direction of the Communications Director/Associate Operations Director, conduct activities to support the execution of activities as outlined in the Zone communications plan
• These activities include, but are not limited to, designing, planning and posting social media content, writing or editing newsletters, graphic design, creating or updating materials such as clinical pathways, hosting webinars, managing program websites and liaising with Primary Care Network communications staff in the Calgary area and throughout Alberta
• The Communications Analyst will be a skilled all-rounder who is comfortable executing external and internal communications strategies

Coordination and administration of Zone events and meetings

• Accountability for the planning, coordination of Zone events such as webinars and strategy planning sessions. This could include coordinating invitations, securing venues, and coordinating meetings and logistics related to all events

Other Duties as Required

• The Business Unit operates in a dynamic team environment and this position may be assigned other tasks as needed

Knowledge, Skills, and Abilities

• Outstanding communication and interpersonal abilities
• Demonstrated strong writing and editing skills
• Passion for and experience with social media
• Experience with website Content Management Systems
• Some HTML knowledge preferred
• Experience using graphic design software, such as Adobe Creative Suite
• Highly-motivated self-starter who is comfortable working independently and as part of a team

Qualifications

Education

• Post-secondary degree in Business, Commerce, Marketing, or a similar field
• Diploma or certification in communications or a related field, such as public relations, journalism, social media

Experience

• Minimum two + years of experience in a communications role
• Previous experience in health care industry or non-profit organization considered a strong asset

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and include position title in subject line.

Please note that only candidates considered for an interview will be contacted.

FTE: casual

Calgary Foothills Primary Care Network (PCN) is always seeking flexible, highly motivated individuals who thrive in a fast-paced environment. Clinical support staff are important members of the collaborative, multidisciplinary team at the PCN, functioning in critical roles to support patient care.

Reporting to the Clinic Manager, the Medical Office Assistant works with the multidisciplinary team to provide care to patients and support to family physicians.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Preparing patients
• Greeting and rooming the patient
• Obtaining and recording vital signs, height, weight and blood pressure when appropriate
• Recording a brief and concise history relevant to the patient’s chief complaint
• Obtaining and processing urine samples when appropriate
• Reviewing patient charts daily for completeness, ensuring all pertinent results are on chart and the chart is signed by the practitioner
• Chaperoning male physicians during pelvic and breast exam
• Processing specimens for transport
• Using critical thinking to make decisions based on analysis of available information
• Assisting physicians with opportunistic screens for patients in accordance with the ASaP (Alberta Screening and Prevention Maneuvers)
• Assisting with calling for missing documents
• Accessing medical reports via Netcare
• Processing referrals and medical legal requests
• Using appropriate PPE when required
• Printing sufficient labels, labeling and packaging swabs
• Filing and retrieving charts
• Sorting incoming faxes and mail
• Submitting and reconciling electronic billing submissions
• Restocking exam rooms
• Cleaning rooms between patients
• Answering telephones calls: triaging, redirecting or taking messages to nurses or physicians
• Assisting with organizing and faxing outgoing referrals or requisitions
• Assisting with procedures (if required)
• Supporting physicians, nurse practitioner, nurse, and health care team as required
• Complying with privacy legislation
• Performing clinic autoclaving (rotating schedule)
• Complying with Calgary Foothills PCN administrative policies and procedures

Knowledge, Skills, and Abilities

• Excellent communication skills (verbal, written, and listening)
• Knowledge of medical terminology
• Knowledge and experience with electronic medical records management
• Knowledge of Health Information Privacy Regulations
• Ability to work well in a team setting and independently
• Ability to thrive in a dynamic, evolving, and fast pace environment
• Good computer skills are required

Qualifications

• Accredited Medical Office Assistant Certification required
• Electronic Medical Record (EMR) proficiency – familiar with PS Suite and Wolf
• Two years’ experience full clinical scope preferred
• Experience in primary care will be considered an asset
• Must have transportation and willingness to work at all clinic locations in both Calgary and Cochrane

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: Casual

Calgary Foothills Primary Care Network (PCN) is always seeking flexible, highly motivated individuals who thrive in a fast-paced environment. Clinical support staff are important members of the collaborative, multidisciplinary team at the PCN, functioning in critical roles to support patient care.

Reporting to the Clinic Manager, the Clinic Receptionist works with the health team to provide the highest level of care to patients and support to family physicians and clinic.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Acting as first point of contact for patients and visitors, welcomes and greets them in person or on the telephone
• Directing incoming calls received on a multi-line phone system
• Setting up and confirming doctor and referral appointments
• Handling all incoming and outgoing mail
• Faxing, scanning, filing of labs and documents in Electronic Medical Record (EMR – Wolf and PS Suite) as well as some paper charts
• Maintaining and updating of patient information on EMR system
• Protecting patients’ rights by maintaining highest level of confidentiality of personal and financial information
• Maintaining operations by following policies and procedures, reporting needed changes and maintenance of templates
• Collecting cash and invoicing on non-insurable
• Providing support for ad-hoc projects

Knowledge, Skills, and Abilities

• Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
• Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
• Attention to Detail – ability to complete tasks accurately in an open waiting room environment
• Quick Learner – ability to learn processes and software quickly
• Motivated – self starter with the ability to work independently as well as with a team in a positive manner
• Organization skills – prioritizing and strong time-management skills
• Genuine care for people
• Knowledge of medical terminology
• Knowledge and experience with medical records management
• Familiarity with medical clinic software, internet, Microsoft software (Word, Outlook, Excel), minimum typing speed of 40 wpm

Qualifications

• Completion of high school diploma or equivalent
• Medical Office Assistant Certificate preferred
• Must have valid driver’s license and vehicle
• Previous reception experience in a medical setting
• Electronic Medical Record (EMR) proficiency – familiarity with PS Suite and Wolf is an asset

Employment Requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted.