FTE: Casual (must be available daytime, evening and weekend shifts)

Reporting to the Clinic Coordinator, the Receptionist works with the multidisciplinary team to provide care to the patient and support to the family physician and clinic.

The qualified candidate must be available for daytime, evening and weekend shifts and able to work at all the PCN’s six clinics in Calgary and Cochrane.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Answer phones and process patient inquiries
• Set up appointment schedules and templates
• Book and confirm appointments and referral appointments
• Fax / scan / link documents to patient records
• Call for lab results/x-rays etc.
• Cash collection and invoicing on non-insurable
• Scanning/photocopying/faxing as required

Knowledge, Skills, and Abilities

• Excellent communication skills, both verbal and written
• Genuine caring for people
• Exemplary telephone communication skills
• Knowledge of medical terminology
• Knowledge and experience with medical records management
• Attention to detail and the ability to complete tasks accurately in an open waiting room environment
• Ability to learn processes quickly
• Familiarity with medical clinic software, internet and Microsoft Word, Outlook
• Motivated self-starter with the ability to work independently as well as with a team
• Ability to thrive in a dynamic, evolving environment
• Organized with strong time Management skills
• Good computer skills are required (Minimum typing speed 40 wpm)

Qualifications

• Completion of Highschool Diploma or equivalent
• Must have valid drivers license and vehicle
• Minimum of one (1) year receptionist experience
• Previous experience in a healthcare environment is preferred
• Experience in primary care will be considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume in confidence to careers@cfpcn.ca.

The Team Lead is an integral role that ensures the PCN delivers high quality and innovative programs to support its family physician members and their patients. The Team Lead works closely with the Program Manager, provides support for the multidisciplinary team and contributes to the development, design and implementation of the program service delivery.

FTE: 0.9 (permanent)

Responsibilities

Key aspects of the position may include, but are not limited to:

• Provide leadership and support for the daily operations of the team including: recruitment, payroll, orientation, scheduling, statistics, electronic medical records, privacy, workplace health and safety, recognition and performance management
• Collaborate with other team leads and program managers to support team building and cross team integration
• Plan, provide and/or coordinate meetings, education, resources and development activities to support alignment with program goals, skill building and optimize scope of practice team members
• Contribute to the development, coordination, implementation and evaluation of the program, in close collaboration with the manager and medical lead
• Regularly monitor program evaluation metrics and provide recommendations for continuous quality improvement
• Liaise with internal stakeholders and external partners to maintain positive relationships, support innovative partnerships, coordination of care and program implementation and alignment

Knowledge, Skills, and Abilities

• Committed to collaborative care
• Visionary thinker
• Ability to execute new programs/projects
• Demonstrated leadership experience
• Excellent communication skills
• Proven ability to work with individuals of various levels of experience and diverse professional backgrounds
• Excellent organization skills
• Ability to work well in a team setting and provide motivation to members
• Ability to work well independently
• Ability to thrive in a dynamic, evolving environment
• Good computer skills

Qualifications

• Degree in health care field with active license
• Experience providing supervision and support to mental health therapists and/or counsellors preferred
• Experience in primary care
• Minimum five years of health care clinical experience
• Project management experience
• Change management experience

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.