FTE: 1.0, temporary employment ending January 2024

Reporting to the Program Manager, the Community Social Worker will work collaboratively with patients, physicians, community partners and interdisciplinary team members to connect patients to resources that will help them meet their basics needs. The Community Social Worker aims to address social determinants of health and promote positive health outcomes for the patient.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Works out of community and/or clinical settings as a part of a multidisciplinary team
• Provides patient care in individual and group appointments across the lifespan
• Assesses patients’ needs to determine appropriate resources
• Completes necessary documentation in Electronic Medical Record
• Liaises with and refers patients to appropriate government and community agencies
• Assists the patient to complete necessary forms to access programs or resources
• Acts as an advocate for the patient and their family
• Acts as a resource for families, community professionals, and other members of the care team
• Participates in case conferences and interdisciplinary team meetings
• Establishes communication links to support seamless care activities between the health homes and other community agencies
• May be involved in quality improvement projects or health initiatives involving community partners and/or health team members and physicians
• Engages in continuous professional development activities

Knowledge, Skills, and Abilities

• Possess a strong awareness of community resources, referral processes and eligibility criteria
• Excellent communication and organization skills
• Excellent active listening and motivational interviewing skills
• Ability to successfully collaborate within an interdisciplinary team
• Ability to work independently and demonstrate initiative
• Ability to work flexible hours, including evenings and weekends, when required
• Ability to prioritize, manage time effectively, and adapt to change in a very dynamic work environment
• Good computer skills
• Demonstrated clinical expertise and competence in dealing with mental health and health care issues
• Must demonstrate strong critical thinking, problem solving, and sound clinical judgement
• Strong risk assessment and crisis intervention skills
• Group facilitation experience valued
• In-depth knowledge and experience in working with government financial programs
• MoCA certification and suicide intervention training considered an asset
• Fluency in a second language considered an asset

Qualifications

• Bachelor’s degree in the field of Social Work
• Minimum two years’ experience in a health care or community setting
• Active registration with the Alberta College of Social Workers
• Experience working in a healthcare organization is an asset
• Must possess a valid driver’s license and have access to a vehicle

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

Why Work with Us?
Calgary Foothills Primary Care Network (PCN) is a comprehensive organization filled with meaningful work by developing solutions to meet the needs of our local community and their health concerns. At the Calgary Foothills PCN, you will find a sense of belonging with those who share your passion for improving the lives of Albertans and you enjoy working with bright, dedicated, and like-minded people.

We’re very proud of our accomplishments and the collaborative and respectful working environment we have established in our organization. We believe in creating highly effective and innovative teams that embody our core values (ICARE):

• Innovation
• Collaboration
• Accountability
• Respect
• Excellence

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

The Program Coordinator reports to the Program Manager and is integral to the operations of the central Health Team and Group Workshop services. The Program Coordinator helps physicians, providers, and patients to navigate to the right resources for the identified need. The Program Coordinator is responsible for the logistical details, patient registration/follow-up, and overall administration for the Calgary Foothills PCN programs. The key purpose of this role is to effectively connect patients with resources that will help them to improve their health.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Act as the first point of contact by linking patients to appropriate supports and services
• Answer incoming calls, screens and directs calls for all departments and staff; greets patients and provides information and direction in a pleasant and professional manner
• Treat switchboard coverage as priority and make reasonable attempts to answer incoming calls in real time
• Keep relief coverage apprised of required directions and/or special instructions for coverage as required
• Assess appropriateness of fit and assist patients with navigating to most appropriate resource for identified need in consideration of evolving criteria/operations within Central Health Team services
• Act as main point of contact for all patients who request and/or are referred for group workshops and individual patient appointments
• Answers incoming calls, faxes and online bookings for all patients who request and/or are referred for group workshops and individual patient appointments using a patient-centered approach
• Complete central patient bookings including but not limited to registration, reminder emails, scheduling, calendar management, documentation, and data collection
• Provide supplies for workshops to participants
• Support to providers/facilitators of the Calgary Foothills PCN programs by providing admin support during workshops
• Maintain good communication and works collaboratively with health team providers, facilitators and other stakeholders regarding patient referrals and scheduling
• Support coordination and maintenance of relationships with community stakeholders
• Provide orientation to Central health team and Group Workshop programs to new clinical staff members
• Support bi-annual meetings for facilitators of specific Group Workshop programs; coordinate logistics of ongoing training/skill development as needed
• Attend/staff occasional evening Group Workshop classes Collects and maintains program process and outcome data and collaborates with others to design, measure, and report program metrics
• Monitor program demand, capacity and helps to inform and make recommendations for improvements and modifications to appointments and workshops
• Maintain program manual to reflect up-to-date processes and procedures
• Ensure knowledge of databases and Electronic Medical Record (EMR) operations of central health team; provide support to central health team and other stakeholders as required
• Administration for the central health team EMR
• Train new staff as needed to meet growth in demand
• Collect and report Third Next Available (TNA) appointments on a regular basis
• Support patient care projects

Knowledge, Skills, and Abilities

• Self-driven with ability to work both independently with minimal supervision and as part of a team
• Flexible and adaptable in a dynamic and evolving environment
• Superior problem solving and critical thinking skills
• Takes initiative to advocate for program improvements
• Patient-centered, responsive, and caring attitude
• Excellent written and oral communication skills
• Proven computer skills including working with PS Suite, Excel, and Microsoft Office
• Strong ability to demonstrate empathy and respect when communicating with a variety of people
• Attention to detail and strong organizational skills are critical
• Proven ability to set priorities and multi-task
• Ability to learn processes quickly and retain information reliably
• Familiarity with medical terminology

Qualifications

• Grade 12 diploma
• Successful completion of a Medical Administration Program will be considered an asset
• One to three years’ experience in a customer service, medical administrative or equivalent role
• Adept in use of EMR in primary care setting preferred
• Driver’s license and daily access to a vehicle

Employment requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

Why Work with Us?
Calgary Foothills Primary Care Network (PCN) is an organization filled with meaningful work by developing solutions to meet the needs of our local community and their health concerns. At the PCN, you will find a sense of belonging with those who share your passion for improving the lives of Albertans and bright, dedicated and like-minded people.

Find out more about the benefits of working at our PCN.

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

Reporting to the Director of Network Services, the Program Manager oversees day-to-day activities of the Calgary Foothills PCN Riley Park Maternity Clinic. Collaborating with the 3 medical leads to form a medical-administrative leadership team, the Program Manager is an integral part in ensuring the PCN delivers high quality and innovative programs and supports the PCN to improve health outcomes and patient experiences in an integrated primary health care system.

Responsibilities

Key aspects of the position may include, but are not limited to:

Clinic Operations

• Ensure accurate and appropriate financial management in adherence to the allocated budget
• Provide guidance to billing administrator in submissions and reconciliations
• Submit, code and approve all clinic invoices and physician payments to Finance department
• Work closely with the Medical Lead and physician representatives to establish and monitor quality measures within clinical practice
• Ensure clinics and staff are compliant with Calgary Foothills PCN policies and College of Physician and Surgeons Standards of Practice
• Ensure highest possible engagement and reliability of Electronic Medical Record (EMR)
• Manage supply purchase and inventory
• Coordinate and oversee maintenance of site and equipment
• Ensure team members are apprised of upcoming work, changes and updates in a timely manner through team meetings, emails, and other appropriate communication channels
• Provide staff with the training required to support physicians in delivery of patient care, effectively utilizing the Electronic Medical Record (EMR), Netcare, billing fee codes
• Address patient and physician feedback and concerns
• Provide on-call support for urgent clinic operations after-hours needs

Measurement and Optimization

• Measure, document and track relevant metrics such as clinic utilization
• Lead the development, coordination, implementation and evaluation of quality improvement initiatives to support innovative patient care
• Engage clinic physicians, staff and stakeholders in developing clinic efficiencies and protocols that will optimize the patient medical home
• Implement strategies to improve high quality patient care
• Work with evaluation to develop metrics, ensure accurate data, and use data to inform decision making for clinic

Program and Organizational leadership

• Participate in business, vision, and strategic planning, ensuring alignment with the organization aims to improve health outcomes and patient experience in an integrated system of primary health care
• Establish action plans to support achievement of strategic priorities, including objectives and measures
• Lead the development, coordination, implementation and evaluation of innovative programs and services, in close collaboration with the medical lead
• Ensure high quality program service delivery through monitoring, evaluation measures and quality improvement initiatives
• Promote new program service delivery successes, learnings, and opportunities with internal and external partners
• Liaise with internal stakeholders and external partners (Alberta Health Services, other PCNs, community stakeholders) to maintain relationships, support innovative partnerships, coordination of care and program alignment
• Support the development, coordination and implementation of programs and services being integrated into the clinic(s), in close collaboration with appropriate stakeholders
• Liaise with academic institutions to coordinate practicum student placements, serves as preceptor, and conducts student evaluation

Human Resource Management

• Plan, maintain and anticipate staffing demands to meet clinic workload requirements
• Conduct recruitment, payroll, orientation, scheduling, privacy, workplace health and safety, performance management and staff development
• Recognize employees for their contributions in a timely manner and cultivate employee engagement
• Plan and organize meetings and education development for clinic support staff

Physician support

• Support clinic physician recruitment, contracting, onboarding, training, scheduling, financials, and day-to-day clinic operations
• Ensure clinic physicians are working in compliance to contractual agreements
• Provide onsite support and training to physicians delivering patient care in relation to the EMR, Netcare and billing fee codes

Knowledge, Skills, and Abilities

• A strong, diverse background in healthcare and a clear understanding of the complexities of primary care clinics
• Self-motivated individual who is able to work independently with critical thinking, organizational and time management skills supported by a strong work ethic
• Demonstrates a professional attitude with enthusiasm for primary care initiatives while creating a positive and constructive work culture
• Ability to foster a culture of accountability and professional growth
• Proven ability to collaborate with individuals of various levels of experience and diverse professional backgrounds
• Ability to work well in diverse team settings and provide support and motivation to live the Calgary Foothills PCN Values
• Effectively demonstrates strong conflict management skills, empathy and trustworthiness
• Strong understanding of human resource management practices
• Strong attention to detail with effective problem-solving skills
• Understand, support and implement clinic quality improvement programs
• Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic and evolving environment
• Ability to work well under pressure with multiple and changing priorities
• Experience in project and change management
• Ability to assimilate information and communicate in a clear manner
• Intermediate expertise with multiple Microsoft Office and Electronic Medical Records (EMR) systems

Qualifications

• Five years of leadership and management experience in health care, specifically managing a large program or clinic
• A Baccalaureate Degree in Nursing and a current member with CRNA in good standing
• Strong business acumen with understanding of financial management, human capital management and materials management
• Experience in labour and delivery and/or a maternity clinic would be considered an asset
• Combination of experience and education will be considered

Employment requirements

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

Why Work with Us?
Calgary Foothills Primary Care Network (PCN) is an organization filled with meaningful work by developing solutions to meet the needs of our local community and their health concerns. At the PCN, you will find a sense of belonging with those who share your passion for improving the lives of Albertans and bright, dedicated and like-minded people.

Find out more about the benefits of working at our PCN.

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: Casual

Reporting to the Clinic Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team, and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. This includes: managing clinic flow of patients to the rooms, assessing and preparing the patients for their visit, preparing exam and treatment rooms, monitoring the waiting room, managing patient and physician communication, Electronic Medical Record (EMR) updating and various administrative/EMR tasks. As a teammate, the MOA must exemplify the core values of the Calgary Foothills PCN.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Review patient charts daily in preparation for patient visit requirements, ensuring all pertinent results are on chart, calling for missing documents, prepare appropriate procedure kits (such as pap tests, IUD, prenatal, DRME), prepare appropriate requisitions, add Workers Compensation Board (WCB) forms, print labels, add EMR stamps when appropriate.
• Escorting patients to exam rooms, obtaining brief history of patient problem using clinical assessment skills within scope of practice, take appropriate vitals (such as blood pressure, height, weight, temperature, O2 stats, urine dip)
• Assisting and chaperoning with medical procedures
• Making outgoing calls to patients and complete patient outreach when appropriate (such as appointment reminder calls, requests from physicians) in accordance with the Alberta Screening and Prevention Maneuvers (ASaP)
• Maintaining, protecting and complying with privacy and confidentially for all patients, staff and physicians according to Health Information Act
• Ensuring awareness and adherence to all Calgary Foothills PCN and clinic policies and procedures
• Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit
• Checking in or arriving patients for their appointments using the EMR, to ensure good patient flow
• Updating patient demographics (name, address, contact information, family physician, personal health number validation) at every patient interaction
• Performing administrative/other duties that include but not limited to; scanning, filing, processing incoming and outgoing faxes, linking documents, answering email/EMR messages, maintaining EMR records
• Answering incoming calls and processing patient inquires accordingly, within scope of practice (such as booking appointments, directing to appropriate staff member when necessary)
• Processing patient invoices and payments for uninsured services
• Accessing medical reports via Netcare when necessary
• Processing referrals and medical legal/insurance requests
• Stocking and cleaning exam rooms
• Performing clinic autoclaving and reprocessing of equipment
• Troubleshooting and maintaining of office equipment
• Engaging in orientation and the training of new staff
• Supporting quality improvement (QI) projects
• Knowing clinic emergency response procedures and where to find them
• Having awareness and adherence to Infection Prevention and Control policies and procedures
• Performing other duties as assigned within scope of practice

Knowledge, Skills, and Abilities

• Attention to detail and the ability to complete tasks accurately and efficiently
• Self-motivated individual with a strong work ethic and critical thinking/problem solving skills
• Excellent organizational and time management skills
• Collaborative in a diverse team environment to support physicians and peers
• A positive, friendly, professional attitude and demeanor
• Exemplary communication skills (written and oral)
• Knowledge of medical terminology
• Strong computer typing skills (minimum 40 words per minute)
• Knowledge and experience with medical records management using an EMR
• Competence in using Microsoft Office such as Word, Excel, Outlook
• Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic and evolving environment
• Understanding the importance of appropriate and accurate documentation
• Knowledge and experience with Netcare
• Effectively demonstrates strong conflict management skills, empathy and trustworthiness
• Familiar with medical billing, reconciliations and WCB
• Knowledge of Health Information Privacy Regulations
• Committed to ongoing professional development

Qualifications

• Completion of highschool diploma or equivalent
• Accredited Medical Office Assistant (MOA) Certification required
• Minimum of one (1) year full clinic scope MOA experience

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

Why Work with Us?
Calgary Foothills Primary Care Network (PCN) is a comprehensive organization filled with meaningful work by developing solutions to meet the needs of our local community and their health concerns. At the Calgary Foothills PCN, you will find a sense of belonging with those who share your passion for improving the lives of Albertans and you enjoy working with bright, dedicated, and like-minded people.

We’re very proud of our accomplishments and the collaborative and respectful working environment we have established in our organization. We believe in creating highly effective and innovative teams that embody our core values (ICARE):

• Innovation
• Collaboration
• Accountability
• Respect
• Excellence

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted