FTE: 0.8, permanent

The Clinician is an integral member of the Extended Health Team (EHT), which is comprised of specialists, family physicians, nurses, pharmacists, social worker, occupational therapists, physiotherapists, kinesiologist, dietitian and mental health consultants. Through a broad understanding of health and wellness, the EHT Clinician facilitates patients’ understanding of their conditions and treatments. The EHT OT works closely with Extended Health Team members and medical homes (family physicians and their teams) and links with community resources to assist patients with enhanced self-management of their chronic health conditions. An inclusive primary care model is used throughout the team.

Clinical

• Performs comprehensive biopsychosocial assessment of complex adult and geriatric patients with chronic health issues including but not limited to chronic pain, functional bowel disorders (irritable bowel syndrome, gastroesophageal reflux disease, dyspepsia) and mental health conditions
• Recognizes social determinants of health affecting patients and links with other agencies to address these concerns
• Collaborates with the patient, family physician, and teammates to identify the most appropriate goals, interventions, and self-management strategies for patient’s current condition and readiness
• Uses motivational interviewing and an understanding of change management to assist a patient’s acceptance and self-management of their chronic health issues
• Supports navigation of the health care system to connect patients and the medical home to appropriate community resources
• Provides case management support throughout patient’s stay in the program
• Conducts effective group and 1:1 appointment for patient education, support, and lifestyle change
• Promotes continuity of patient care through effective written and verbal communication with Extended Health Team members, the medical home, and appropriate community resources
• Performs cognitive screening
• Performs home assessments as indicated to address safety, functional independence and quality of life
• Designs and educates the clients in functional activity programs to promote increased participation in valued activities

Professional

• Adheres to and performs activities and care within the full scope of practice as defined under the Health Professions Act
• Participates in program development through quality improvement, research activities, evaluation, and promotion of evidence-based practice
• Facilitates ongoing change by acting as a positive role model/change agent to all staff and patients

Knowledge, Skills, and Abilities

• Excellent communication skills, including conducting patient interviews and timely completion of written reports
• Excellent organizational and care planning skills
• Group facilitation skills
• Good computer skills are required and prior experience with an electronic medical record (EMR) is an asset
• Must possess a valid driver’s license and have access to a vehicle
• Maintains an individual’s dignity and self-worth during all interactions
• Ability to work both as a team member and independently
• Ability to thrive in a dynamic, evolving environment with a positive attitude

Qualifications

Formal Education

• Registered Nurse from an accredited school or degree program in Nursing
• Licensed with College of Registered Nurses Association of Alberta as a practicing member

OR

• Degree in Occupational Therapy or equivalent from a school recognized by the Alberta College of Occupational Therapists
• Registered or eligible for registration by the Alberta College of Occupational Therapists

Experience

• Working with complex patients in areas such as mental health, geriatrics, physical activity, chronic pain and/or functional bowel disorders (irritable bowel syndrome, gastroesophageal reflux disease, dyspepsia)
• Working in a collaborative, responsive and flexible community based approach
• Working in primary health care, health promotion, disease prevention and chronic disease management
• Conducting community-based assessments, particularly in home
• Motivational interviewing techniques and patient change management

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document

Please note that only candidates considered for an interview will be contacted.

FTE: 0.8, permanent

The Occupational Therapist is an integral member of the Extended Health Team (EHT), which is comprised of specialists, family physicians, nurses, pharmacists, social worker, occupational therapists, physiotherapists, kinesiologist, dietitian and mental health consultants. Through a broad understanding of health and wellness, the EHT Occupational Therapist facilitates patients’ understanding of their conditions and treatments. The EHT OT works closely with Extended Health Team members and medical homes (family physicians and their teams) and links with community resources to assist patients with enhanced self-management of their chronic health conditions. The role includes discipline-specific assessment and treatment in addition to case management within a primary care model.

Responsibilities

Clinical

• Performs limited functional assessments, to establish physical tolerances
• Performs home assessment as indicated to address safety and ergonomic issues, as well as maintain functional independence and quality of life
• Recommends gradual return to work plans, and communicates with all relevant parties (such as client, insurer, human resources department, union) during this process
• Designs and educates the clients in functional activity programs to promote increased participation in valued activities
• Performs comprehensive biopsychosocial assessment of complex adult and geriatric patients with chronic health issues including but not limited to chronic pain, functional bowel disorders (irritable bowel syndrome, gastroesophageal reflux disease, dyspepsia) and mental health
• Recognizes social determinants of health affecting patients and links with other agencies to address these concerns
• Collaborates with the patient, family physician, and teammates to identify the most appropriate goals, interventions, and self-management strategies for patient’s current condition and readiness
• Utilizes motivational interviewing and an understanding of change management to assist a patient’s acceptance and self-management of their chronic health issues
• Supports navigation of the health care system to connect patients and the Medical Home to appropriate community resources
• Provides case management support throughout patient’s stay in the program
• Conducts effective group and 1:1 appointment for patient education, support, and lifestyle change
• Promotes continuity of patient care through effective written and verbal communication with EHT members, the Medical Home, and appropriate community resources
• Coaches patient and medical home regarding return to work planning and insurance issues
• Performs cognitive screening
• Performs home assessments as indicated to address safety, functional independence and quality of life
• Designs and educates the clients in functional activity programs to promote increased tolerance in valued activities

Professional

• Adheres to and performs activities and care within the full scope of practice as defined under the Health Professions Act
• Participates in program development through quality improvement, research activities, evaluation, and promotion of evidence-based practice
• Facilitates ongoing change by acting as a positive role model/change agent to all staff and patients

Knowledge, Skills, and Abilities

• Excellent communication skills, including conducting patient interviews and timely completion of written reports
• Excellent organizational and care planning skills
• Group facilitation skills
• Good computer skills are required and prior experience with an electronic medical record (EMR) is an asset
• Must possess a valid driver’s license and have access to a vehicle
• Maintains an individual’s dignity and self-worth during all interactions
• Ability to work both as a team member and independently
• Ability to thrive in a dynamic, evolving environment with a positive attitude
• AADL authorizer status would be an asset

Qualifications

Formal Education

• Degree in Occupational Therapy or equivalent from a school recognized by Alberta College of Occupational Therapists
• Registered or eligible for registration by Alberta College of Occupational Therapists

Experience

• Working with complex patients in areas such as mental health, geriatrics, physical activity, chronic pain and/or functional bowel disorders (irritable bowel syndrome, gastroesophageal reflux disease, dyspepsia)
• Working in a collaborative, responsive and flexible community based approach
• Working in primary health care, health promotion, disease prevention and chronic disease management
• Conducting community-based assessments, particularly in home
• Motivational interviewing techniques and patient change management

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, temporary (December 2019)

Reporting to the Clinic Manager, the Traffic Coordinator works with the clinical teams to provide care to the patient and support to the physicians.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Communicate with the pod receptionists when patients arrive for their visit to ensure good patient flow
• Process patient inquiries
• Respect and maintain privacy/dignity of patients; assure patient confidentiality at all times
• Provide efficient and professional service
• Check schedule, call and/or email to confirm appointments with patients
• Fax / scan / link documents to patient records
• Maintain and report statistics as required
• Check and record vaccine fridge temperature logs two times daily
• Receive and reconcile clinic’s WinRho maintained stock
• Check and maintain tidiness of our clinic waiting room
• Receive and direct delivery shipments to the appropriate areas within the clinic
• Sort mail and faxes
• Process Alberta Health and third party billings
• Order medical and office supplies
• Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocols and lock all entrances
• Assure the readiness of the reception area for each working day; open the clinic at the designated time and have all reception activities fully operational at the start of business hours
• Perform other duties as assigned/required

Knowledge, Skills and Abilities

• Exemplary professionalism
• Exemplary telephone and communication skills
• Excellent organization skills
• Basic medical terminology
• Ability to multi-task
• Ability to learn processes quickly
• Ability to retain information reliably
• Ability to work well in a team setting and independently
• Familiarity with medical clinic software (Telus PSS electronic medical record), internet and Microsoft Office (Word and Excel)
• Good computer skills (minimum typing speed 40 words per minute)

Qualifications

• Grade 12 plus a total of two years combined experience working in a medical clinic setting or successful completion of a Medical Administration Program
• Experience in low risk maternity or primary care will be considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, permanent

Reporting to the Clinic Manager, the Receptionist works with the health team to provide care to the patient and support to the lactation clinic within the Riley Park Maternity Clinic.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Answer phones and process patient inquiries
• Set up appointment schedules and templates
• Book and confirm appointments and referral appointments
• Fax / scan / link documents to patient records
• Call for lab results/x-rays
• Collect e-payment and/or cash and prepare invoices on non-insurables

Knowledge, Skills and Abilities

• Excellent communication skills, both verbal and written, including exemplary telephone communication skills
• Genuine caring for people
• Knowledge of medical terminology
• Knowledge and experience with medical records management
• Attention to detail and the ability to complete tasks accurately in an open waiting room environment
• Ability to learn processes quickly
• Familiarity with medical clinic software, internet and Microsoft Word, Excel and Outlook
• Motivated self-starter with the ability to work independently as well as with a team
• Ability to thrive in a dynamic, evolving environment
• Organized with strong time management skills
• Good computer skills (minimum typing speed 40 words per minute)
• Direct work experience supporting and working with lactation physicians an asset
• Proficiency in use of Telus PS Suite EMR (electronic medical records) an asset

Qualifications

• Completion of high school diploma or equivalent
• Minimum of one year receptionist experience
• Previous experience in a healthcare environment is preferred
• Experience in primary care will be considered an asset
• Knowledge of autoclaving will be an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document

Please note that only candidates considered for an interview will be contacted.

Two days per week

The Extended Health Team (EHT) physician is an integral member on the team comprised of specialists, family physicians, nurses, pharmacists, social worker, occupational therapists, physiotherapists, kinesiologist, dietitian and mental health consultants. Through a broad understanding of health and wellness, the EHT physician facilitates patients’ understanding of their conditions and treatments. The EHT physician works closely with team members and medical homes (family physicians and their teams) and links with community resources to assist patients with enhanced self-management of their chronic health conditions.

There are no “on call’ responsibilities associated with this position.

Key Responsibilities

Key aspects of the position may include, but are not limited to:

• Collaborative partnership with Extended Health Team (EHT), health home and specialty care
• Support primary care referrals to assist health homes with complex patients
• review patient’s medical history and physician’s question of referral
• provide extensive general medical examination
• review of prior medical records and investigations
• conduct discussions with prior health care providers as needed
• elucidation of preliminary diagnoses
• review of disabilities and management problems
• determine if further investigations and consultations (both medical and non-medical) are required
• provide phone consultation
• perform home assessments as needed
• develop individualized treatment plans for patients who are not progressing with the usual plans
• model language and skills to support the needs of complex patients and those who care for them to help patients move forward
• medication management as indicated – initiation and discontinuation, may involve triplicate prescriptions and working in conjunction with a pharmacist to optimize medication
• work with patients on behavior change, meet them where they are at and walk with them on their journey forward
• ability to explain biological, psychological & social factors in a holistic model that resonates with a patient’s experience of disease.
• Provide mentorship to Extended Health Team (EHT) members
• work with health professionals of varying backgrounds and skill sets
• actively support EHT goals and team members’ work with patients through individual consultation, rounds, and joint appointments
• actively participate in quality improvement work and program development
• use leadership ability with common sense and influence to align team and service delivery within primary care and specialty care
• A biopsychosocial approach is fundamental to primary care delivery by Extended Health Team
• Support transition of patient care processes back to health home or other community services as required
• Support development of linkages to specialty care services as needed whether medical or other community agencies.
• Support the development of innovative primary care programs and ability to grow in an interdisciplinary team model
• Support a shared care model with EHT members and the medical home versus a traditional consultation model
• Support the reduction of gaps and duplication of services

Knowledge, Skills and Abilities

• Excellent communication skills
• Ability to work well in a team setting
• Ability to work independently
• Leadership ability within a team
• Ability to thrive in a dynamic, evolving environment
• Ability to design, create and implement programs of service design
• Motivational interviewing skills will be considered an asset
• Group facilitation skills will be considered an asset
• Good computer skills are required

Qualifications (Minimum Required)

Formal Education

• Licensed to practice medicine in the Province of Alberta
• Certificate of the College of Family Physicians of Canada

Experience

• Experience or formal training in chronic disease management/specialty area of interest (rheumatology, gastrointestinal, chronic pain, senior care) and/or team-based care considered an asset
• Experience or interest in mental health or addictions and the role it plays in patients’ struggles with their health and function considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.