FTE: 1.0, temporary (February 2020)

Reporting to the Calgary Foothills PCN Health Home Community Team Manager, the Registered Dietitian will work collaboratively with physicians and health team members to support patients who require nutrition advice related to chronic and complex health conditions.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Works out of community and clinical settings as a part of a multidisciplinary team
• Provides nutrition care through individual and group appointments
• Determines nutrition priorities through clinical assessment and develops patient centered nutrition care plans
• Provides patient centered nutrition education and counselling
• Acts as a nutrition resource for the PCN. Provides evidence-based nutrition information to patients, health team members, physicians and community partners
• May participate in various stages of nutrition program planning
• May be involved in quality improvement projects or health initiatives involving community partners and/or and PCN health team members and physicians
• Collects and maintains data for service indicators, progress reports and evaluations

Knowledge, Skills, and Abilities

• Excellent communication skills
• Excellent organization skills
• Excellent active listening and motivational interviewing skills
• Ability to work well in a team setting
• Ability to work well independently
• Ability to work flexible hours, including evenings/weekends, if required
• Accepts, implements and evaluates change with a positive attitude
• Ability to thrive in a dynamic, evolving environment
• Good computer skills are required

Qualifications

• Completion of a Bachelor of Science degree (including all required dietetics coursework)
• Completion of an internship program or practicum training program accredited by the Dietitians of Canada
• Successful completion of the Canadian Dietetic Registration Examination
• Active or eligible for registration with the College of Dietitians of Alberta (CDA)
• Three years’ experience preferred
• Experience working in pediatrics will be considered an asset
• Experience in primary care will be considered an asset
• Experience facilitating group sessions considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0

The Calgary Foothills PCN Liaison is an integral member of the Primary Care Network Team. The Liaison is a natural relationship builder who gets to know a clinic’s practice and helps to support and advance it by connecting to resources from within the PCN and across the broader health system, as well as shaping PCN services by engaging member’s input about gaps in care. The successful candidate will demonstrate a positive and professional attitude, enthusiasm for Primary Care reform and a proven track record of successful change management and quality improvement leadership. A proactive approach, taking initiative when opportunities present themselves while using sound judgement to balance task and relationship are key aspects to success in this role. The liaison possesses high levels of intrinsic motivation, is insightful and empathetic with a focus on win/win agreements.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Provide a first point of contact for Calgary Foothills PCN physicians, their staff members and PCN health team of assigned member clinics. The liaison will assist in developing trust and strong working relationships amongst all team members
• Liaison is assigned and regularly visits approximately 40 PCN physicians
• Facilitate the introduction and uptake of PCN and AHS programs and resources into physicians’ offices
• Collect, distribute and follow up on physician feedback and suggestions
• Provide external leadership to physicians interested in developing office efficiencies, protocols and optimizing the health home using quality improvement principles and tools
• Facilitate practice quality improvement by engaging physicians as leaders and multidisciplinary health teams as participants within the health home
• Support clinics to introduce measurement and extract data from their Electronic Medical Record and assist with basic interpretation and analysis of the data
• Work with internal Program Managers to develop CFPCN projects in program areas such as mental health, population health or chronic disease prevention and management
• Ensure the provision of a high quality service; identifies new service requirements and deficiencies in current services, and contributes to plans to address requirements
• Participate in the development and measurement of program outcomes
• Participate in developing effective communication strategies to help network members understand and utilize new programs

Knowledge, Skills, and Abilities

• Excellent communication skills, both written and oral, with an emphasis on communicating clearly and concisely
• Ability to excel in a team setting focused on engagement and collaboration
• Ability to work independently
• Ability to be flexible, adaptable and thrive in a dynamic, evolving environment
• Ability to set priorities quickly and efficiently
• Ability to design, create and implement programs of service design in collaboration with Calgary Foothills PCN Program Managers
• Group facilitation and motivational interviewing skills are considered an asset
• Good computer skills are required
• Knowledge and experience working in a variety of EMR platforms with an emphasis on reporting and data extraction is preferred
• Experience in change management theory and practical application is an asset
• Knowledge of the principles of primary care in family practice setting is an asset
• Proven skill in facilitating quality improvement using the Model for Improvement is preferred
• Demonstrates the ability to reflect on personal and team practice through a systematic evaluation of professional competencies, acceptability, quality, efficiency and effectiveness of practice

Qualifications

• A degree in healthcare field is preferred. A combination of experience and education will be considered
• Experience in primary care considered an asset
• A strong, diverse background in healthcare and a clear understanding of the complexities of family practice are required. The ideal candidate will have a minimum of 5-10 years of progressive experience in a variety of leadership roles within the healthcare environment

Other

• A valid driver’s license and access to a vehicle is required
• Occasional evening or weekend work is required

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

The Controller reports to the Executive Director and is integral to the operation and efficiencies of Calgary Foothills PCN. This position leads the internally driven financial accounting system. He / She is responsible for providing leadership for the PCN finance department and oversees a full range of accounting and financial services for all the PCN’s programs and several financial agreements. He / She achieves accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews, implementing productivity, quality and customer-service standards, and determining system improvements and implementing change.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Functions as the senior financial officer for the PCN
• Plays a lead role in the modification of operationally oriented and internally-driven financial accounting system
• Analyzes the broad range of financial and operational information
• Manages and directs the finance staff
• Identifies priority issues within finance to be addressed and initiatives to be undertaken
• Directs and prepares the monthly and annual financial statements
• Ensures staff and vendors are paid appropriately and these transactions are recorded per Generally Accepted Accounting Principles (GAAP)
• Ensures effective variance reporting and other required management analysis as required
• Ensures appropriate controls, systems and procedures are developed to ensure accuracy and integrity of information and the existence of appropriate safeguards to protect the organization’s financial and capital assets
• Develops and implements the financial component of the three-year business plan and amendments
• Meets accounting financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
• Confirms financial status by monitoring revenue and expenses, coordinating the collection, consolidation, and evaluation of financial data, and preparing reports
• Maintains accounting controls by establishing a chart of accounts, and defining and adhering to accounting policies and procedures
• Guides other departments by interpreting accounting policy, and applying observations and recommendations to operational issues
• Establishes priorities, work plans and processes for the external audit function, and manages relationship with external auditor
• Effectively manages the cash flow and position of the organization. Responsible for ensuring all cash transactions, including the investment of surplus funds are carried out in accordance with approved policies
• Avoids legal challenges by understanding current and proposed legislation, enforcing accounting regulations, and recommending new procedures if required
• Develops strong relationships with all the functional areas of the organization
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Knowledge, Skills, and Abilities

• Strong analysis, forecasting skills and keen eye for detail
• Excellent verbal and written communication skills
• Excellent organization skills
• Ability to work well in a team setting and provide motivation to others
• Ability to work well independently and under pressure
• Leadership skills
• Ability to thrive in a dynamic, evolving environment
• Good computer skills

Qualifications

• University degree coupled with an accounting designation (CPA)
• 7 – 10 years’ experience in a senior financial role, ideally overseeing financial systems
• In-depth knowledge of GAAP
• Extensive experience in application of accounting theories and principles
• Ability to understand and interpret Tax Acts and Regulations to ensure compliance with Federal and Provincial legislation
• Strong planning and financial analysis skills
• Experience in a multi-site organization considered an asset
• Experience in a health/non-profit organization and an appreciation of funding processes considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

FTE: 0.9 (term, maternity leave coverage)

Reporting to the Calgary Foothills PCN Extended Health Team Manager, the Mental Health Consultant works collaboratively with patients, physicians and other health care providers utilizing an integrated team approach to address patients struggling with a combination of multiple chronic biopsychosocial issues. This may include perinatal, post-traumatic stress disorder, severe depression, addictions, chronic pain, cognitive impairment, among others. The Mental Health Consultant is part of the Extended Health Team, which provides that provides on-site specialized services. The Extended Health Team focus is to support the health home in providing comprehensive primary health care.

Responsibilities

Key aspects of the position may include, but are not limited to:
Clinical

• Conduct assessments, identify patient issues, formulate and carry out a treatment plan aimed to improve function and quality of life based on patient needs
• Provide time-limited, change-orientated intervention for psychological/psychiatric issues and/or disorders for a defined period of time
• Evaluate crisis situations and apply appropriate interventions
• Provide counseling and support (such as mediation or conflict resolution strategies) to patients and families
• Provide home visits to patients as needed
• Collaborate with the patient and/or caregiver to identify and choose treatment or care options, patient health goals and appropriate health targets
• Act as a resource for families, community professionals, and other members of the care team as well as helping them to navigate the health care system when needed
• Establish communication links and provide transitional support between the Extended Health Team and the medical home, mental health services, community agencies and other stakeholders
• Facilitate group appointments
• Complete required documentation, reports and statistics associated with case load
• Facilitate and participate in case conferences and interdisciplinary team meetings

Professional

• Maintain standards of care and address quality improvement and risk management issues by using best practice processes
• Maintain continuing competencies through ongoing professional development including participation in education programs, research and continuous quality improvement activities
• Facilitate ongoing change by acting as a positive role model /change agent to all staff

General

• Implement and actively promote a collaborative multidisciplinary approach to patient care within the primary health care model
• Proactively build healthy relationships with patients, families, colleagues, and community contacts
• Participats in quality improvement and evaluation activities

Knowledge, Skills, and Abilities

• Demonstrated clinical expertise and competence in dealing with health care issues
• Excellent working knowledge of behavioral medicine and evidenced-based treatments for medical and mental health conditions
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioural conditions
• Facilitation skills and experience running small to large groups (10-30 participants) an asset
• Proven ability to work with individuals of various levels of experience and diverse professional backgrounds
• Must possess strong collaborative skills including excellent oral and written communication and consultation skills
• Ability to work independently and as an integrated team member
• Ability to thrive in a dynamic, continually changing health care environment
• Must demonstrate initiative and sound judgment
• Good computer skills are required

Qualifications

• Required to be registered to practice as a:
• Social worker
• Psychologist
• Registered nurse
• Registered psychiatric nurse or
• Occupational therapist
• Registration for these roles requires a minimum of a master’s degree in the applicable discipline
• Require at least two years’ experience providing psychotherapy (brief evidence-based models preferred)
• Prefer experience in providing psychology services with patients in primary care with complex chronic health issues
• Prefer experience in providing addiction counselling, grief support, and social psychological intervention
• Prefer experience working with patients with post-traumatic stress disorder, moderate to severe depression and anxiety
• Prefer experience with the following therapy models: cognitive-behavioral therapy, acceptance and commitment therapy, single session therapy
• Prefer experience in working in a collaborative, consultative manner with a varied interdisciplinary team
• Must possess a valid driver’s license and have access to a vehicle
• Occasional evening work required

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

FTE: 0.8-1.0, permanent

Reporting to the Calgary Foothills PCN Health Home Community Program Manager, the community social worker will work collaboratively with patients, physician(s) and other health care providers to connect patients to resources that will help them meet their basics needs such as food, clothing, housing, medication, transportation and social integration. The community social worker is an integral member of the primary care network team and will be dedicated to supporting the health home community needs of families within the Calgary Foothills PCN. The health home community initiative is designed to support health homes in a given geographical neighbourhood, by providing the necessary layering of social and health supports as deemed a priority within that community.

Key Responsibilities

Key aspects of the position may include, but are not limited to:

Clinical

• Provides initial screening by gathering and documenting patient information
• Connects the patient and family to identified resources that they need to address immediate needs and then assists them to be self-reliant in the future
• Liaises with and refers patients to appropriate government and community agencies
• Assists the patient to complete necessary forms to access programs or resources
• Acts as an advocate for the patient and their family
• Completes required documentation, reports and statistic associated with caseload
• Participates in case conferences and interdisciplinary team meetings
• Acts as a resource for families, community professionals, and other members of the care team
• Establish communication links to support seamless care activities between the health homes and other community agencies e.g. Family and Community Social Services, Carya, AHS etc.
• Explores community development potentials with other social services partners
• May see patients in an individual or group appointment in a variety of locations (health home community, health home)

Professional

• Acts within scope of practice and uses best practice processes
• Responsible for maintaining continuing competencies through ongoing professional development
• Facilitates ongoing change by acting as a positive role model /change agent to all staff

General

• Implements and actively promotes a collaborative multidisciplinary approach to patient care within the primary health care model
• Proactively builds healthy relationships with patients, families, colleagues, and community contacts
• Participates in quality improvement and evaluation activities
• Works with a diverse population clientele in primary care

Knowledge, Skills and Abilities

• Demonstrated clinical expertise and competence in dealing with health care issues
• Possess a strong awareness of community resources and referral process & requirements
• Excellent oral and written communication skills
• Ability to work well in a within a varied interdisciplinary team
• Ability to work independently
• Must demonstrate initiative and sound judgment
• Must demonstrate flexibility and an ability to provide service within a continually changing health care environment
• Good computer skills are required
• Fluency in a second language considered an asset

Qualifications

• Bachelor’s degree in the field of Social Work
• Registration with the Alberta College of Social Workers
• Experience working in a healthcare organization is an asset
• Must possess a valid driver’s license and have access to a vehicle

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, permanent

Reporting to the Clinic Manager, the Medical Office Assistant works with the health team to provide care to the patient and support to the family physician.

Key Responsibilities

Key aspects of the position may include, but are not limited to:

• Review patient charts daily for completeness, ensuring all pertinent results are on chart
• Assist with calling for missing documents
• Access medical reports via Netcare
• Process referrals and medical legal requests
• Use appropriate personal protective equipment (PPE) when required
• Print sufficient labels
• Label and package swabs
• File and retrieve charts
• Sort incoming faxes and mail
• Submit and reconcile electronic billing submissions
• Restock exam rooms
• Clean room between patients
• Answer telephone calls: triage, redirect or take messages to nurses or physicians
• Assist with organizing and faxing outgoing referrals or requisitions
• Assist with procedures (if required)
• Assist with opportunist and outreach screening processes in accordance with the Alberta Screening and Prevention Maneuvers (Asap)
• Support physicians, nurse practitioner, nurse, and health care team as required
• Comply with privacy legislation
• Complete clinic autoclaving (rotating schedule)
• Comply with Calgary Foothills PCN administrative policies and procedures

Knowledge, Skills and Abilities

• Excellent communication skills (verbal, written, and listening) skills
• Knowledge of medical terminology
• Knowledge and experience with electronic medical records management
• Knowledge of Health Information Privacy Regulations
• Ability to work well in a team setting and independently
• Ability to thrive in a dynamic, evolving, and fast pace environment
• Good computer skills

Qualifications

• Accredited Medical Office Assistant Certification is required
• Electronic medical record (EMR) proficiency
• Two years’ experience full clinical scope preferred

vExperience in primary care will be considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0, term (April 2020)

Under the direction of the Program Manager for Practice Enrichment and Calgary Foothills PCN member physicians, the Panel Manager is responsible for executing and building capacity for clinics to engage in panel identification, maintenance and management initiatives in Calgary Foothills PCN member clinics. The Panel Manager helps design and implements these strategies into existing clinic processes by working collaboratively with physicians, clinic staff, Health Team members and Liaisons to help achieve both clinic and PCN goals and priorities during a defined assignment term. The Panel Manager assists in building capacity in the clinic environment so that panel activities continue unaided after the assignment period.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Complete panel identification and maintenance activities including patient statuses and verification processes: updating, measuring and monitoring progress
• Complete panel management activities including planning and executing proactive screening, disease specific care and managing registries
• Document clinic processes for panel identification, maintenance and management
• Complete pre-encounter activities such as identifying missing labs, diagnostic imaging and screening procedures
• Increase preventive screening and treatment adherence in primary care, ensuring that each patient encounter is maximized and used appropriately for preventive and basic care by following a screening protocol
• Complete post-encounter follow-up and reconciliation of lab tests, diagnostic imaging and referrals
• Support physicians to reliably and effectively manage the care of the patient panel, including patients on the panel who are not actively seeking care
• Provide systematic and periodic reviews of the patient panel based on a variety of characteristics
• Complete, accurate, standardized and timely medical charting
• Measure, document and track other relevant metrics such as Third Next Available appointment and patient experience while engaging and supporting clinic staff to embed these activities in clinic workflow

Knowledge, Skills, and Abilities

• Interactions with others support the PCN’s values of Innovation, Collaboration, Accountability. Respect for Diversity and Excellence
• Advanced knowledge and experience with electronic medical records (EMR), including reporting and registry functions. Experience working in a variety of different EMR platforms is preferred
• Demonstrates a positive attitude and contributes to building a positive and constructive work environment
• Effectively demonstrates assertiveness, collaboration, conflict management, empathy, trustworthiness and flexibility in working with others
• Possesses a strong work ethic, self-motivated and the ability to work independently with minimal direct supervision
• Exceptional attention to detail
• Demonstrated communication, problem solving, organizational and time management skills
• Able to work under pressure and respond to multiple and changing priorities
• Solution-oriented

Qualifications

• Current Medical Office Assistant Certification
• A minimum of three years in a primary care environment demonstrating expertise in at least one EMR platform (i.e. Wolf, PS Suite, MedAccess or other)
• Experience in a panel manager role is preferred
• Demonstrated ability to work in a team-based environment is an asset

Other

• A valid driver’s license and access to a vehicle is required
• Occasional evening or weekend work is required

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0 (permanent)

The PCN liaison position is integral to supporting the Calgary Zone Primary Care Networks structure. This position supports multiple strategic committees that are responsible for zonal direction of primary care. Each committee/working group has different executive co-chairs. This position must juggle multiple priorities and constantly reprioritize his/her work while communicating in a timely and effective manner to all she/he supports.

Reporting/Supervision
The PCN Liaison will be employed by one of the Calgary Zone PCNs. This PCN takes responsibility for the day-to-day management of the position such as vacation approval, annual performance appraisal, etc. Remuneration for the position is shared among the seven Calgary Zone PCNs as outlined through the Shared Cost Memorandum of Understanding (MOU) between the Calgary Zone PCNs.

The position reports to Calgary Zone Secretariat (or an Executive Director Champion as identified by Secretariat). The PCN Liaison meets regularly with the Calgary Zone governance co-chairs to ensure strategic alignment and successful implementation of Zone communication goals.

Responsibilities

Key aspects of the position may include, but are not limited to:

Strategic Support for Calgary Zone PCN governance structure:

• Implementing decisions made by the co-chairs
• Providing advice and resources to the co-chairs and Calgary Zone PCN Committee working group chairs
• Membership orientation
• Conduit for communication among various groups both zonal and provincial

Support for Calgary Zone PCN Service Delivery Plan:

• Work collaboratively with the Zone leadership and support team to provide foundational documentation, policy development, etc.
• Stay up-to-date on Zone activities

Calgary Zone PCN collaboration:

• Zone portal administration
• Meeting and event management such as scheduling and venue coordination
• Document management such as preparation for meetings, meeting minutes, and developing and maintaining key documents and records
• Invoice and budget management

Knowledge, Skills, and Abilities

• An understanding of change management
• Superior writing skills including editing, formatting, grammar, syntax and proof-reading
• Independent and self-driven with proven ability to work effectively as part of a team
• Ability to prioritize and produce a high quality of work under pressure, ensuring all deadlines are met
• Extensive experience with office software databases (Outlook, Excel, Word, PowerPoint, and Visio) and video conferencing
• Excellent knowledge of political sensitivities and the varied interest of diverse stakeholders

Qualifications

• Completion of post-secondary education
• Eight years of progressively responsible experience in a senior administrative position within a complex, rapidly changing environment
• Experience administering a board or customer portal will be considered an asset
• Previous experience with PCNs is a strong asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.