FTE: Casual

Reporting to the Clinic Coordinator, the Receptionist works with the multidisciplinary team to provide care to the patient and support to the family physician and clinic.

The qualified candidate must be available for 3 months, full-time training daytime, evening and weekend shifts and able to work at all the PCN’s six clinics in Calgary and Cochrane.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Answer phones and process patient inquiries
• Set up appointment schedules and templates
• Book and confirm appointments and referral appointments
• Fax / scan / link documents to patient records
• Call for lab results/x-rays etc.
• Cash collection and invoicing on non-insurable
• Scanning/photocopying/faxing as required

Knowledge, Skills, and Abilities

• Excellent communication skills, both verbal and written
• Genuine caring for people
• Exemplary telephone communication skills
• Knowledge of medical terminology
• Knowledge and experience with medical records management
• Attention to detail and the ability to complete tasks accurately in an open waiting room environment
• Ability to learn processes quickly
• Familiarity with medical clinic software, internet and Microsoft Word, Outlook
• Motivated self-starter with the ability to work independently as well as with a team
• Ability to thrive in a dynamic, evolving environment
• Organized with strong time management skills
• Good computer skills are required (minimum typing speed 40 words per minute)

Qualifications

• Completion of highschool diploma or equivalent
• Must have valid drivers license and vehicle
• Minimum of one (1) year receptionist experience
• EMR Proficiency – familiar with Practice Solutions Suite and Wolf
• Previous experience in a healthcare environment is preferred
• Experience in primary care will be considered an asset
• Medical Office Assistant Certificate will be considered an asset

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.

FTE: 0.8, permanent

The Health Management Nurse is an integral member of the Extended Health Team, an interdisciplinary team of allied health professionals, family physicians, and specialists. The team treats individuals who experience multiple chronic conditions using a biopsychosocial, primary care approach. The goal of the team-based care is to assist patients with enhanced self-management of their conditions. The nurse’s scope of practice will include both case management and discipline specific assessment and treatment. Through a broad understanding of health and wellness, the nurse utilizes motivational strategies one on one and in groups to facilitate patient well-being. The nurse works closely with Extended Health Team members, family physicians in the health home, and other Calgary Foothills PCN teams. Additionally, as a case manager, the nurse facilitates linkages with community resources to assist patients with self-management of their chronic health conditions.

Responsibilities

Clinical

• Performs comprehensive biopsychosocial assessment of complex adult and geriatric patients with chronic health issues including but not limited to chronic pain, functional bowel disorders (IBS, GERD, dyspepsia) and mental health conditions
• Recognizes social determinants of health affecting patients and links with other agencies to address these concerns
• Collaborates with the patient, family physician, and teammates to identify the most appropriate goals, interventions, and self-management strategies for patient’s current condition and readiness
• Utilizes motivational interviewing and an understanding of change management to assist a patient’s acceptance and self-management of their chronic health issues
• Supports navigation of the health care system to connect patients and the Medical Home to appropriate community resources
• Provides case management support throughout patient’s stay in the program
• Conducts effective group and 1:1 appointment for patient education, support, and lifestyle change
• Performs cognitive screening
• Performs home assessments as indicated to address safety, functional independence and quality of life
• Promotes continuity of patient care through effective written and verbal communication with Extended Health Team members, the medical home, and appropriate community resources

Professional

• Adheres to and performs activities and care within the full scope of practice as defined under the Health Professions Act
• Participates in program development through quality improvement, research activities, evaluation, and promotion of evidence-based practice
• Facilitates ongoing change by acting as a positive role model/change agent to all staff and patients

Knowledge, Skills, and Abilities

• Excellent communication skills, including conducting patient interviews and timely completion of written reports
• Excellent organizational and care planning skills
• Group facilitation skills
• Good computer skills are required and prior experience with an Electronic Medical Record (EMR) is an asset
• Must possess a valid driver’s license and have access to a vehicle
• Maintains an individual’s dignity and self-worth during all interactions
• Ability to work both as a team member and independently
• Ability to thrive in a dynamic, evolving environment with a positive attitude

Qualifications

Formal Education

• Registered Nurse from an accredited school or degree program in Nursing
• Licensed with College of Registered Nurses Association of Alberta as a practicing member

Experience

• Working with complex patients in areas such as mental health, geriatrics, physical activity, chronic pain and/or functional bowel disorders (IBS/GERD/Dyspepsia)
• Working in a collaborative, responsive and flexible community-based approach
• Working in primary health care, health promotion, disease prevention and chronic disease management
• Conducting community-based assessments, particularly in home
• Motivational interviewing techniques and patient change management

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.

FTE: 1.0

The Calgary Zone Director of Operations is primarily responsible for establishing and implementing strategies and tactics to enhance the business operations of the Calgary Zone Service Plan. This position also is responsible for day to day management and supervision of the Calgary Zone (CZ) business unit and their personnel. The Director oversees work plan processes, reviews financial information and provides updates on findings and recommends changes. The Director will play a key role in implementing, managing and supporting the various Calgary Zone task groups who are responsible for the implementation of the CZ Service Plan. The CZ Service Plan outlines how the seven Calgary PCNs and their Alberta Health Service partner will deliver primary health care services to the citizens of Calgary and area.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Monitor and report on CZ Service Plan outcomes and ensure compliance with legislative requirements and Calgary Zone PCN’s strategic goals
• Manage, provide supervision, HR support and leadership, in conjunction with CZ leads, the CZ business unit personnel
• Liaise with relevant Committees/Task Groups
• Coordinate and oversee task group outcomes
• Report on a timely basis progress and challenges
• Enable the development of communication methods to educate the seven Calgary Zone PCN’s, Alberta Health Services (AHS) and other stakeholders on progress of programs and initiatives
• Oversee and support the procurement processes and coordinate resources and material allocation for CZ business unit and task groups
• Revise and create policies and guidelines and oversee/ensure compliance as required
• Oversee various projects of the CZ Business Unit and provide leadership
• Demonstrate forward thinking for future obstacles by understanding the internal and external environment
• Recommend strategic, zone-wide objectives and ensure the implementation of planning initiatives
• Build and maintain relationships with all seven Calgary Zone PCNs, AHS, Alberta Medical Association, Alberta Health and other stakeholders

Qualifications

Education

• Graduate degree such as Masters of Business Administration, Master of Health
  Administration or other advanced degree or equivalent education and experience

Experience

• Minimum five years of senior management leadership with a demonstrated ability to
  foster and maintain a positive and cooperative work environment

• Experience with fiscal management and responsibility, business financial, funding,
  contracts and partnerships
• Has shown progressively more responsible experience in a leadership role preferably in
  health care or non-profit organization

Core Competencies

• Strong leadership skills such as coaching, mentoring team building and facilitation
• Proven ability to organize, evaluate negotiate, communicate and present information,
  both verbally and written
• Proven ability to identify, analyze and resolve conflict effectively
• Proven ability to identify and mitigate risk
• Ability to coordinate and manage a virtual team
• Ability to manage competing priorities and multiples deadlines; prioritize demands
• Demonstrated ability to meet and regularly report upon strategic outcomes
• Computer literacy including but not limited to Microsoft Office

To Apply

Please submit your resume and cover letter in confidence to CalgaryZoneCareers@crpcn.ca

Please note that only candidates who are selected for an interview will be contacted. We thank all other candidates for their interest.