FTE: 1.0

The Team Lead is an integral role that ensures the PCN delivers high quality and innovative programs to support its family physician members and their patients. The Team Lead works closely with the Program Manager and provides support for the interdisciplinary team and contributes to the development and design of the program service delivery.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Provide leadership and support alongside the program manager for the daily operations of interdisciplinary health team members including: recruitment, payroll, orientation, scheduling, program evaluation metrics, professional development and shadowing, electronic medical records, privacy, workplace health and safety, recognition and performance management
• Collaborate with other team leads to support team building and development, inter-team integration, optimized scope of practice, professional responsibility, team recognition and resource management
• Contribute to the development, coordination, implementation and evaluation of programs, in close collaboration with the program manager and medical lead
• Liaise with internal stakeholders and external partners to maintain relationships, support innovative partnerships, coordination of care and program implementation and alignment

Knowledge, skills and abilities

• Collaborative work style
• Visionary thinker
• Ability to execute new programs/projects
• Demonstrated leadership experience
• Excellent communication skills
• Proven ability to work with individuals of various levels of experience and diverse professional backgrounds
• Excellent organization skills
• Ability to work well independently
• Critical thinking skills
• Ability to adapt to a changing environment and support others to change
• Excellent computer skills are required, particularly a broad base of experience in clinical EMRs and MS Office tools
• Group facilitation skills
• Knowledge and experience in primary care and the patient medical home
• Ability to lead and participate in quality improvement projects

Qualifications

• Degree in health care field with active license
• Minimum 5 years of health care related experience
• Previous management or leadership experience preferred, although demonstrated informal leadership experience will be considered

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account
• Employer-matching RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your cover letter and resume in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

**Please submit cover letter and resume in one document. In subject line please include position title.**

FTE: 0.4

The Program Manager (PM) reports to the Director, Operations. The Program Manager collaborates with PCN medical leads and staff, family physicians, Alberta Health Services and community partners. The Program Manager works in tandem with the Clinic Manager to lead the development, implementation, design and evaluation of programs and services provided by the PCN. The Program Manager is an integral part of the PCN team ensuring the PCN delivers high quality and innovative programs and supports the PCN aims to improve health outcomes and patient experience in an integrated system of primary health care.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Participates in business, vision and strategic planning, ensuring alignment with Calgary Foothills PCN aims to improve health outcomes and patient experience in an integrated system of primary health care.
• Establishes action plans to support achievement of strategic priorities, including objectives and measures.
• Leads the development, coordination, implementation and evaluation of innovative programs and services, in close collaboration with the medical lead.
• Responsible for high quality program service delivery through monitoring, evaluation measures and quality improvement initiatives.
• Promotes new program service delivery successes, learnings and opportunities with internal and external partners.
• Liaise with internal stakeholders (such as other program managers, clinic managers, communications, evaluation, privacy) and external partners (such as AHS, other PCNs, community stakeholders) to maintain relationships, support innovative partnerships, improve collaboration, coordination of care and program alignment.
• Responsible for accurate and appropriate financial management and adherence to allocated budget.
• Collaborate with the Clinic Manager to advance clinical practice guidelines, operational best practices and employee development.

Knowledge, skills and abilities

• Knowledge of PCN objectives
• Self-starter and working independently
• Critical thinker and solid analysis
• Business acumen and skills in project management
• Superior communication skills, both written and oral
• Proven ability to collaborate with individuals of various levels of experience and diverse professional backgrounds (relationship building and networking skills)
• Experience in change management
• Excellent computer skills are required, including MS Office Suite and PS Suite (EMR)
• Ability to execute new program/projects
• Ability to work well in a team setting and provide motivation to members

Qualifications

• A bachelor’s degree in health care or related business degree; combination of experience and education may be considered
• Minimum five years of progressive management experience and demonstrated evidence of leadership skills
• Recent experience in primary care with focus in low risk maternity care experience an asset

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account
• Employer-matching RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your cover letter and resume in confidence to careers@cfpcn.ca.

Please note that only candidates considered for an interview will be contacted.

**Please submit cover letter and resume in one document. In subject line please include position title.**

FTE: 1.0

Reporting to the Board of Directors and within the context of the Mission, Vision, Values and broad strategic mandate of the Calgary Foothills Primary Care Network, the Executive Director is accountable to establish and implement long-range strategies and short-term objectives, operating plans, procedures and policies. In addition, the Executive Director is responsible for: direct financial, organizational and operations planning and day-to-day activities; developing and monitoring performance criteria to ensure desired results are achieved; ensuring representation with major stakeholders, partners and alliances, and diverse community groups; and, creating a culture that recognizes and rewards individual and team contribution and development.

Responsibilities

Key aspects of the position may include, but are not limited to:

Boards of Directors (Calgary Foothills PCN and Foothills Primary Care Physician Corporation Board)

• Work closely with the boards of the Calgary Foothills PCN and the Foothills Primary Care Physician Corporation (FPCP) to develop long-range strategic plans and short term operational plans for the PCN
• Facilitate the boards’ strategic planning and governance role by gathering, interpreting and articulating to the boards’ information about trends and resources as they relate to enhancing the boards’ capacity for effective communication and decision-making
• Act as a resource to the Boards of Directors of the PCN and the FPCP so that policy decisions are made on an informed basis
• Keep the boards informed on a timely basis of significant issues affecting the development and delivery of programs and services
• Ensure that incoming board members are provided with appropriate orientation and development to assist them in their roles
• Provide guidance and advice to boards on process issues such as establishing and interpreting terms of reference, decision-making and accountability
• Provide the boards with periodic reports on the PCN’s finances and operations

Financial, strategic and risk management

• Lead the development of operating plans and establishment of organizational goals and outcomes consistent with the approved Strategic Plan
• Ensure development of the annual business plan and budget and within the context of the Strategic Plan for approval by the Board of Directors, the FPCP and its member physicians
• Oversee the management of operating and capital budgets in the range of $30 million annually, and ensure that PCN operations are consistent with operating plans and within budgets; and provide the boards with regular updates
• Ensure appropriate and effective policies are in place and ensure compliance with all financial management policies
• Oversee the regular evaluation of programs and services in order to ensure the financial and program stability of the organization
• Ensure that the organizational structure is appropriate to meet the requirements of the PCN and its programs on an ongoing basis
• Ensure that quality assurance and risk management

Operations, programs and services

• Develop an organizational culture focused on the development, implementation and delivery of dynamic and innovative programs that support the delivery of primary healthcare
• Monitor community primary healthcare needs on an ongoing basis, and be aware of changing context within which programs and services are provided
• Develop programs and services consistent with perceived community healthcare needs
• Monitor programs and services to ensure consistency with the mission and goals of the organization
• Prepare annually and provide to the boards of the PCN and the FPCP and other applicable bodies, summary reports of programs, including recommendations for future improvement and change
• Obtain statistical and qualitative feedback about the efficacy of program and service delivery

Human resource management

• Create a culture of continuous improvement within the PCN
• Ensure relevant and appropriate policies, procedures, guidelines, job descriptions and compensation structures are in place
• Ensure that staff are treated fairly, with dignity and respect consistent with organizational values at all times
• Ensure appropriate staffing consistent with the PCN mandate and within the constraints of the organization’s physical and financial resources
• Ensure that staff understand organizational policies and procedures as approved by the Board of Directors
• Establish clear, results-oriented goals with realistic and measurable outcomes

Stakeholder communications and community relations

• Serve as the key communication link with key stakeholders including but not limited to PCN and FPCP Boards of Directors, physician membership and Alberta Health Services
• Initiate and develop relationships with a broad range of community sectors including provincial and local government, other PCNs and non-profit organizations and business organizations
• Undertake activities within the community that enhance the visibility of the Calgary Foothills PCN
• Provide consultation to planning groups, health institutions, community groups, policymakers, organizational leaders and teaching institutions with respect to issues related to the PCN
• Represent the organization on appropriate committees, networks and joint projects

Knowledge, skills and abilities

Personal Characteristics

• Strategic thinker, but able to drive tactical implementation
• Knowledge and passion for primary care
• Focus on continuous improvement and innovation
• Comfortable dealing with people at all levels from political and business leaders and government officials to physicians and front line healthcare workers
• Effective communicator, both orally and in writing
• Experienced voice in the PCN community
• Known and respected in the PCN world
• Strong financial management skills
• Goal-driven
• High performance standards
• Delegator also comfortable in rolling up sleeves to get the work done
• Effective in dealing with conflict
• Strong listening skills
• Team player and effective collaborator

Qualifications

Education and experience

• Graduate degree in healthcare administration, business administration or a related field
• Seven to 10 years at the senior leadership level, of which at least five years are in a healthcare environment
• Equivalent combination of education and experience

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account
• Employer-matching RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

**Please submit cover letter and resume in one document. In the subject line please include position title**

Please note that only candidates considered for an interview will be contacted.