FTE: 1.0 (permanent)

Calgary Foothills PCN operates the Primary Care Centres in NW Calgary and Cochrane. We are seeing an experienced leader to manage a clinic located in Crowfoot Crossing. Reporting to the Director of Operations, the Crowfoot Primary Care Centre Clinic Manager collaborates with the clinic’s Medical Lead, peer Clinic Managers, Program Managers and health teams to support the family physicians within the practice. The Clinic Manager is an integral part of the PCN team to: ensure the PCN delivers high quality and innovative programs; supports the PCN to improve health outcomes; and advance patient experiences in an integrated system of primary health care.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Use human resource management to plan, maintain and anticipate staffing demands to meet clinic workload requirements
• Determine staff qualifications and skills required for effective and efficient clinic operations
• Train, motivate and performance manage staff
• Support clinic family physician recruitment, onboarding and scheduling
• Ensure clinic family physicians are working in compliance to contractual agreements
• Work closely with the medical lead and physician representatives to establish and monitor quality measures within clinical practice
• Lead the development, coordination, implementation and evaluation of quality improvement initiatives to support innovative patient care
• Ensure clinics and staff are compliant with clinic policies, Calgary Foothills PCN policies, and College of Physician and Surgeons Standards of Practice
• Ensure highest possible engagement and reliability of Electronic Medical Record (EMR)
• Manage supply purchase and inventory
• Ensure maintenance of site and equipment
• Collaborate with program managers to support operationalization of program and service delivery within Calgary and the surrounding area
• Responsible for accurate and appropriate financial management and adherence to the allocated budget

Knowledge, Skills, and Abilities

• Demonstrate knowledge of human resource management practices in health care
• Ability to document policies and procedures in a clear and concise manner
• Understanding of clinic quality improvement programs
• Able to work in a fast-paced environment, handle stress and pressure, exhibit team values
• Possess business acumen, project and change management skills
• Able to create and document processes reliably
• Able to assimilate information and communicate it effectively
• Possess in depth knowledge and experience with clinical medical software
• Able to work independently, but with ability to collaborate with diverse teams
• Possess intermediate expertise with the use of Excel and Word
• Possess excellent communication skills

Qualifications

• Successful completion of medical administration program, office management certification/diploma or bachelor’s degree in the related field; combination of experience and education will be considered
• Medical software knowledge (EMR) is required
• Experience in primary care preferred
• Three to five years of management experience in medical office / clinic or related field

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume in confidence to careers@cfpcn.ca.

**Please submit cover letter and resume in one document**
Please note that only candidates considered for an interview will be contacted.

FTE: 1.0 (permanent)

The Program Manager, Health Home Community projects and partners reports to the Director, Service Delivery or Operations. The Program Manager collaborates with Calgary Foothills PCN medical leads and staff, family physicians, Alberta Health Services (AHS) and community partners. The Program Manager leads the development, implementation, design and evaluation of programs and services provided by the PCN. The Program Manager is an integral part of the team ensuring the PCN delivers high quality and innovative programs and supports the aims to improve health outcomes and patient experience in an integrated system of primary health care.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Participates in business, vision and strategic planning, ensuring alignment with Calgary Foothills PCN aims to improve health outcomes and patient experience in an integrated system of primary health care
• Establishes action plans to support achievement of strategic priorities, including objectives and measures
• Leads the development, coordination, implementation and evaluation of innovative programs and services, in close collaboration with the medical lead
• Responsible for high quality program service delivery through monitoring, evaluation measures and quality improvement initiatives
• Promotes new program service delivery successes, learnings and opportunities with internal and external partners
• Liaises with internal stakeholders and external partners (AHS, other PCNs, community stakeholders) to maintain relationships, support innovative partnerships, coordination of care and program alignment
• Responsible for accurate and appropriate financial management and adherence to allocated budget
• Responsible for operations management of staff including but not limited to: conducting recruitment, payroll, orientation, scheduling, privacy, workplace health and safety, and performance management

Knowledge, Skills and Abilities

• Knowledge of Calgary Foothills PCN objectives
• Self-starter and ability to work independently
• Critical thinker and solid analysis skills
• Business acumen and skills in project management
• Superior communication skills, both written and oral
• Proven ability to collaborate with individuals of various levels of experience and diverse professional backgrounds (relationship building and networking skills)
• Knowledge of change management
• Excellent computer skills are required (MS Office Suite, Visio)

Qualifications

• Degree in health care field; combination of experience and education will be considered
• Experience in primary care (preferred)
• Minimum five years of progressive project management or program management experience

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document.

Please note that only candidates considered for an interview will be contacted.