Calgary Foothills Primary Care Network (PCN) brings together physicians and other primary health care providers, including Alberta Health Services, to achieve efficiencies, assess and meet patient needs, and cooperate on programs that serve the catchment area. Our PCN supports more than 500 family physicians and serves approximately 400,000 patients in northwest Calgary and Cochrane. We have established a team environment which reflects our values: ICARE (Innovation, Collaboration, Accountability, Respect, Excellence … and Caring).

Board Members are accountable to the Chair and to each other and support the work of Calgary Foothills PCN by fulfilling the responsibilities outlined in the Articles of Association and Board Mandate.

The role

Calgary Foothills PCN is seeking applications from individuals interested in serving as a volunteer independent member of the Calgary Foothills PCN Board of Directors. The board is responsible for:

• governing Calgary Foothills PCN;
• fostering the vision, mission and values of the Calgary Foothills PCN; and,
• committing to the success and wellbeing of Calgary Foothills PCN and primary care in general.

Time commitment

Board members can expect to attend in a year:

• 6 committee meetings (2 hours each) – evening
• 4 PCN Board meetings (3 hours each) – late afternoon
• 2 Joint Board meetings (4-8 hours each) – daytime
• 2 Joint Board meetings (1-2 hours each) – evening

Note that meetings are held Monday-Friday; there are no weekend commitments required.

Qualifications

We are looking for a seasoned CPA with demonstrated leadership and strategic skills and a history of volunteer involvement. Experience on a not-for-profit governance board would be an asset.

Notes
For information on Calgary Foothills PCN visit our website: www.cfpcn.ca

How to Apply

If you are interested in this unique opportunity, please forward a resume to [email protected].

Location

Suite 300, 1701 Centre Street NW
Calgary, Alberta, T2E 7Y2
Phone: (403) 284-3726
Fax: (403) 284-9518

We thank all those who apply, however, only those who will be offered an interview will be contacted.

All applications must be received by Wednesday June 15, 2022.

FTE: 1.0

The Liaison is an integral member of the PCN team. The Liaison is a natural relationship builder who gets to know a clinic’s practice and helps to support and advance it by connecting to resources from within the PCN and across the broader health system, as well as shaping PCN services by engaging member’s input about gaps in care. The successful candidate will demonstrate a positive and professional attitude, enthusiasm for primary care reform and a proven track record of successful change management and quality improvement leadership. A proactive approach, taking initiative when opportunities present themselves while using sound judgement to balance task and relationship are key aspects to success in this role. The Liaison possesses high levels of intrinsic motivation, is insightful and empathetic with a focus on win/win agreements.

Responsibilities

• Provide a first point of contact for Calgary Foothills PCN physicians, their staff members and Calgary Foothills PCN health team of assigned member clinics.  The liaison will assist in developing trust and strong working relationships amongst all team members.
• Liaison is assigned and regularly visits approximately 50 Calgary Foothills PCN physicians
• Facilitate the introduction and uptake of PCN and Alberta Health Services programs and resources into physicians’ offices
• Collect, distribute, and follow up on physician feedback and suggestions
• Provide external leadership to physicians interested in developing office efficiencies, protocols and optimizing the health home using quality improvement principles and tools.
• Facilitate practice quality improvement by engaging physicians as leaders and multidisciplinary health teams as participants within the health home.
• Collaborate with internal and external stakeholders including clinic managers, Calgary Foothills PCN health teams, panel managers and others while taking a leadership role in achieving integration of all team members and creating strong working relationships
• Support clinics to introduce measurement and extraction of data from their Electronic Medical Record (EMR) and assist with basic interpretation and analysis of the data.
• Works with internal program managers to develop projects in program areas such as mental health, population health or chronic disease prevention and management
• Ensure the provision of a high-quality service; identifies new service requirements and deficiencies in current services, and contributes to plans to address requirements
• Participates in the development and measurement of program outcomes
• Participates in developing effective communication strategies to help network members understand and utilize new programs

Knowledge, Skills and Abilities

• Excellent communication skills, both written and oral, with an emphasis on communicating clearly and concisely.
• Ability to understand the work at the front line of primary care as well as at a system level and to clearly understand the impact of one on the other
• Ability to excel in a team setting focused on engagement and collaboration
• Ability to work independently
• Ability to be flexible, adaptable and thrive in a dynamic, evolving environment
• Ability to set priorities quickly and efficiently
• Ability to design, create and implement programs of service design in collaboration with Calgary Foothills PCN program managers
• Group facilitation and motivational interviewing skills are considered an asset
• Good computer skills are required – proficiency in Microsoft Suite is necessary
• Knowledge and experience working in a variety of EMR platforms with an emphasis on reporting and data extraction is preferred
• Experience in change management theory and practical application is an asset
• Knowledge of the principles of primary care in family practice setting is an asset
• Proven skill in facilitating quality improvement using the Model for Improvement is preferred.
• Demonstrates the ability to reflect on personal and team practice through a systematic evaluation of professional competencies, acceptability, quality, efficiency, and effectiveness of practice.

Qualifications

• A bachelor’s degree in healthcare field is preferred. A combination of experience and education will be considered.
• Experience in primary care considered an asset
• A strong, diverse background in healthcare and a clear understanding of the complexities of family practice are required.  The ideal candidate will have a minimum of 5-10 years of progressive experience in a variety of leadership roles within the healthcare environment.

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

Reporting to the Controller, the Junior Accounting Administrator is responsible for performing data entry of customer and supplier invoices, payments, and resolving account discrepancies, maintaining accounting ledgers and assisting in the processing of all financial transactions. This position is integral to the operation and efficiencies of the Calgary Foothills PCN.

Responsibilities

• Receiving invoices, matching invoices to purchase orders, coding and entering of all invoices using Microsoft Dynamics 365 Business Central.
• Identifying discrepancies and coordinating with vendors and internal departments to resolve quantity or pricing differences.
• Reviewing and reconciling with vendors’ statement of account.
• Maintain customer, vendor, and physician files.
• Process cheque and EFT remittance advise mailouts.
• Building and maintaining a positive relationship with vendors.
• Conduct collection calls.
• Process supplier invoices for customer reimbursements using Microsoft Dynamics 365 Business Central.
• Deposit cash and cheques to the bank.
• Respond to internal and external AR & AP inquiries.
• Checking and verifying semi-monthly employee expenses receipts and preparing reimbursement summary reports.
• Adhere to all deadlines and keep regular notes on aging accounts.
• Assist in AP and AR accounts reconciliations.
• Prepare journal entries for weekly cash deposits in the bank.
• Assisting month end closing and year end closing, reviewing general ledger account activity and performing variance analysis.
• Review financial exception report and resolve all exceptions daily.
• Supporting the Controller with forecasting, reporting and analysis.
• Assist with the upgrade/implementation of Financial Software, as needed.
• Assist in preparing bank reconciliation.
• Assist in the preparation of regular period closes and annual audit.
• Provide administrative assistance across internal departments.

Knowledge, Skills and Abilities

• Maintain a high-level of accuracy and detail orientation in all tasks.
• Manage and prioritize multiple activities with tight deadlines.
• Build and maintain lasting relationships with other departments, customers, and other stakeholders.
• Work independently and possess good time management skills.
• Be knowledgeable of company policy and local tax regulations.
• Effectively communicate verbally and in writing.
• Uphold strict confidentiality.
• Provide excellent customer service to internal and external customers.
• Show initiative.
• Be a team player and exhibit strong interpersonal skills.
• Conduct themselves in a professional and courteous manner.

Qualifications

• Bachelor’s Degree in Business Administration, with a focus in accounting preferred.
• Minimum 1-3 years’ experience in a similar, high-functioning accounting role.
• Proficiency in using Microsoft Office.
• Experience with Microsoft Dynamics 365 Business Central, or equivalent ERP.
• Previous experience in a Primary Care Network is considered an asset.
• Certified Professional Bookkeeper (CPB) considered an asset.

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

The Program Coordinator reports to the Program Manager and is integral to the operations of the centralized Health Team and group workshop programs. The program coordinator helps physicians, providers, and patients to navigate to the right resources for the identified need and is responsible for the logistical details, patient registration/follow-up, and overall administration for the Calgary Foothills PCN programs. The key purpose of this role is to effectively connect patients with resources that will help them to improve their health.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Acts as the first point of contact and plays an important role in linking patients to appropriate supports and services
• Answers incoming calls, screens and directs calls for all departments and staff; greets patients and provides information and direction in a pleasant and professional manner
• Treats switchboard coverage as priority, and makes reasonable attempts to remain at desk or find appropriate coverage
• Keeps relief coverage apprised of required directions and/or special instructions for coverage as required
• Assesses goodness of fit and assists patients with navigating to most appropriate resource for identified need in consideration of evolving criteria/operations within the centralized Health Team and group workshop programs
• Acts as main point of contact for all patients who request and/or are referred for group workshops and individual patient appointments
• Answers incoming calls, faxes and online bookings for all patients who request and/or are referred for group workshops and individual patient appointments using a patient-centered approach
• Is responsible for central patient bookings including but not limited to registration, reminder emails, scheduling, calendar management, documentation, and data collection
• Is responsible for maintaining supplies for workshops
• Supports providers/facilitators of the Calgary Foothills PCN programs by providing accurate, timely information regarding scheduling, location, patient registration, and changes in procedures
• Maintains good communication and works collaboratively with health team providers, facilitators and other stakeholders regarding patient referrals and scheduling.
• Supports coordination and maintenance of relationships with community stakeholders
• Provides orientation to centralized Health Team and group workshop programs to new clinical staff members
• Supports bi-annual meetings for facilitators of specific group workshop programs; coordinates logistics of ongoing training/skill development as needed
• Attends/staffs occasional evening group workshop classes and plays a lead role to support provisions of workshops in new/evolving locations
• Collects and maintains program process and outcome data and collaborates with others to design, measure, and report program metrics
• Monitors program demand, capacity and helps to inform and make recommendations for improvements and modifications to appointments and workshops
• Maintains program manual to reflect up-to-date processes and procedures
• Uses knowledge in databases and Electronic Medical Record (EMR) operations of the centralized Health Team program; provides support to the centralized Health Team and other stakeholders as required
• Administers the centralized Health Team EMR
• Trains new staff as needed to meet growth in demand

Knowledge, Skills, and Abilities

• Self-driven with ability to work both independently with minimal supervision and as part of a team
• Flexible and adaptable in a dynamic and evolving environment
• Superior problem solving and critical thinking skills
• Takes initiative to advocate for program improvements
• Patient-centered, responsive, and caring attitude
• Excellent written and oral communication skills
• Proven computer skills including working with PS Suite, Excel and other Microsoft Office software
• Strong ability to demonstrate empathy and respect when communicating with a variety of people
• Attention to detail and strong organizational skills are critical
• Proven ability to set priorities and multi-task
• Ability to learn processes quickly and retain information reliably

Qualifications

• Grade 12 diploma
• Successful completion of a Medical Administration Program will be considered an asset
• One to three (1-3) years’ experience in a customer service, medical administrative or equivalent role
• Adept in use of EMR in primary care setting preferred
• Driver’s license and daily access to a vehicle

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search.
• Proof of full immunization against COVID-19.

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted