FTE: 1.0 (temporary, April 2021)

Reporting to the Clinic Manager, the Clinic Receptionist works with the health team to provide the highest level of care to the patient and support to the family physician and clinic.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Acting as first point of contact for patients and visitors, welcomes and greets them in person or on the telephone
• Directing incoming calls received on a multi-line phone system
• Setting up and confirming doctor and referral appointments
• Handling all incoming and outgoing mail
• Faxing, scanning, filing of labs and documents in electronic medical record (EMR) — Wolf — as well as some paper charts
• Maintaining and updating of patient information on EMR system
• Protecting patients’ rights by maintaining highest level of confidentiality of personal and financial information
• Maintaining operations by following policies and procedures, reporting needed changes and maintenance of templates
• Collecting cash and invoicing on non-insurable
• Supporting ad-hoc projects

Knowledge, skills and abilities

• Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
• Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
• Attention to Detail – ability to complete tasks accurately in an open waiting room environment
• Quick Learner – ability to learn processes and software quickly
• Motivated – self started with the ability to work independently as well as with a team in a positive manner
• Organization skills – prioritizing and strong time-management skills
• Genuine care for people
• Knowledge of medical terminology
• Familiarity with medical clinic software, internet, Microsoft Office (Word, Outlook, Excel), minimum typing speed of 40 words per minute an asset

Qualifications

• Completion of high school diploma or equivalent
• Previous reception experience in a medical setting
• EMR Proficiency – familiarity with Wolf is an asset
• Must be able to pass a criminal/vulnerable sector check

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document and in the subject line please include position title.

Please note that only candidates considered for an interview will be contacted.

FTE: 0.8 – Temporary (Six months)

The Coordinator’s primary responsibility is to manage and execute payroll and benefit administration. The Coordinator will also be responsible for ensuring compliance with federal and provincial reporting and withholding requirements related to salaries, wages, overtime, etc. Additional responsibilities include the management of the HRIS, report generation for human resources as well as other related financial reporting

Responsibilities

Key aspects of the position may include, but are not limited to:

• Process bi-weekly payroll in compliance with internal and external controls and industry best practices
• Responsible for all payroll-related information maintenance in Payroll/HRIS system (Avanti)
• Responsible for recurring and ad-hoc report generation for payroll-related information as well as the development of new or custom Avanti/Excel reports
• Maintain current knowledge of applicable federal and provincial laws, regulations and reporting requirements relating to salaries, wages, overtime, benefit plans and workers’ compensation
• Research, analyze, document and communicate changes to payroll regulation, policies, and legislation, as required
• Collaborate with the HR Advisor and Manager regarding processes for new hires, vacation tracking, terminations, etc.
• Respond to employee/management concerns regarding employee information, payroll, RRSP, DPSP and benefits on a timely basis when HR Advisor is not available
• Serve as a back-up in developing and delivering training for employees/managers regarding time entry, approval, and reporting
• Coordinate the process for STD/LTD claims between employees, managers and Manulife representatives
• Coordinate the process for maternity leave between employees and managers
• Cross-train with HR Advisor and develop reference materials to ensure appropriate coverage during absences
• Prepare payroll and benefits journal entries and analysis of all payroll related general ledger accounts (i.e. insurance, HCSA, WCB, and other employee benefits)
• Analysis and preparation of remittances including; WCB, payroll taxes, DPSP, RRSP, etc.
• Responsible for issuing all required Canada Revenue Agency (CRA) and Service Canada forms and documents including ROE’s, T4’s
• Review and analysis of all benefits for annual budgeting and premium changes
• Participate in benefits renegotiation
• Other duties/projects as assigned

Knowledge, Skills, and Abilities

• Knowledge of pension and benefit legislation
• Experience with Workers’ Compensation policies/processes
• Strong knowledge of Microsoft Excel
• Experience using Payroll systems (Avanti)
• Excellent customer service skills
• Discreet nature and high degree of confidentiality
• Strong problem-solving skills
• Strong verbal and written communication skills
• Ability to multi-task
• Ability to deal with tight timelines and frequent changes
• Team player
• Ability to embrace change and adapt to new and changing situations
• Detail oriented
• Professional and courteous manner

Qualifications

• College diploma in Payroll, Business Administration, HR, Finance or Accounting focus
• Payroll Compliance Practitioner (PCP) designation or equivalent experience
• Minimum three years’ experience in a complex payroll environment
• Minimum three years’ experience in HR and Benefits

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document. In subject line please include the position title.

Please note that only candidates considered for an interview will be contacted.

FTE: 0.9 – Permanent

The Calgary Foothills PCN Extended Health Team is comprised of Health Management Nurses, Pharmacists, Kinesiologist, Occupational Therapists, Physical Therapists, Family Physicians, and Mental Health Consultants. The Extended Health Team helps patients with complex chronic health conditions who struggle with psychosocial factors to self-manage chronic conditions, set achievable goals, and access additional resources and support. Group and individual appointments or home visits are tailored to the patient’s needs.

The Calgary Foothills PCN One-Step-at-a-Time Counselling Service provides no fee, one-session-at-a-time counselling service to individuals 18 years and older, couples or families. This service is for people experiencing emotional upset that may arise from a variety reasons.

Reporting to the Extended Health Team Program Manager and/or the Mental Health Team Manager, the Mental Health Consultant collaborates with the family physician, Calgary Foothills PCN multidisciplinary teams and community/external partners to provide patient-centered care for those with chronic disease and/or complex health conditions.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Contributing to the overall care plan of Extended Health Team patients by conducting a biopsychosocial mental health assessment, setting goals in collaboration with the patient directed at mental health concerns, providing a course of counselling including applicable mental health interventions to enhance patients’ coping and self-management skills, and contributing to regular progress review and case conference meetings, assuming the role of case manager as appropriate
• Providing one on one and group appointments
• Evaluating crisis situations and applying appropriate interventions
• Providing single session counselling appointments to individuals, couples, and families in the One-Step-at-a-Time Counselling Service
• Collaborating with other team members to help patients navigate the health care system. Mental health consultants play a role in connecting patients to applicable PCN, community, and health system resources, including to specialized or longer-term mental health services
• Promoting continuity of patient care through effective written and verbal communication with the Medical Home and those involved in the circle of care
• Participating in the development, delivery, evaluation and quality improvement of Calgary Foothills PCN programs
• Collecting and maintaining data for service indicators, progress reports and evaluations

Knowledge, skills and abilities

• Prefer experience with the following therapy models: Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Single Session Therapy
• Experience in dealing with health care issues, behavioural medicine and evidenced-based treatments for medical and mental health conditions an asset
• Experience with trauma informed care an asset
• Facilitation skills and experience running small to large groups (10-30 participants) an asset
• Strong collaborative skills including excellent oral and written communication and consultation skills
• Good computer skills are required

Qualifications

• Minimum education of master’s degree and active registration in one of the following professions:
  • Social worker
  • Psychologist
  • Registered nurse
  • Occupational therapist
• Must possess a valid driver’s license and have access to a reliable vehicle
• Excellent communication (written and verbal), organization & critical thinking skills
• Strong skills in collaborating with team members and physicians
• Ability to work well in a team setting and independently
• Ability to prioritize, manage time effectively, and be flexible in a very dynamic work environment
• Ability to work flexible hours, including evenings, when required
• Accepts, implements, and evaluates change with a positive attitude
• High degree of accuracy and attention to detail
• Prefer experience in providing psychology services with patients in primary care with complex chronic health issues, PTSD, and moderate to severe depression and anxiety
• Proven ability to work with individuals of various levels of experience and diverse backgrounds
• Must demonstrate initiative and sound judgment

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account
• Employer-matching RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to careers@cfpcn.ca.

Please submit cover letter and resume in one document. In subject line please include the position title.

Please note that only candidates considered for an interview will be contacted.