FTE: 1.0, temporary to July 2023

Reporting to the Program Manager, the Primary Care Registered Nurse (RN) collaborates with the family physician, Calgary Foothills PCN multidisciplinary teams and community/external partners to provide patient-centered care for those with chronic disease and/or complex health conditions.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Working with patients on self-management by providing coaching and education to help advance their skills, knowledge, and self-efficacy in adopting healthy lifestyle behaviours that are meaningful to them
• Helping to build care plans with patients who have, or are at risk of, chronic health conditions through biopsychosocial health assessment, collaborative goal setting, applicable interventions based on patient readiness, regular follow-up and evaluation of progress
• Supporting the navigation of the health care system to connect patients and the medical home to applicable PCN, community and health system resources as needed
• Promoting continuity of patient care through effective written and verbal communication with the Medical Home and those involved in the circle of care
• Building relationships and developing the Primary Care RN within and outside of the Calgary Foothills PCN team
• Identifying clinic/community needs and create individual or group-based programs in collaboration with those partners
• Providing care through individual and facilitated group appointments
• Consulting with hospital, community, and other Calgary Foothills PCN health care providers to ensure seamless care transitions
• Participating in development, delivery, evaluation and quality improvement of health programs and evidence-based practice
• Collecting and maintaining data for service indicators, progress reports and evaluations
• Adhering to and performing activities and care within the full scope of practice as defined under the Health Professions Act

Knowledge, Skills, and Abilities

• Understanding regarding nursing scope of practice within primary care setting
• Expertise in active listening and motivational interviewing
• Excellent written and verbal communication, organization and critical thinking skills
• Strong skills in collaborating with team members and physicians
• Experience with mental health and trauma informed care an asset
• Previous experience in group facilitation and patient teaching preferred
• Ability to provide evidence-based care
• Ability to work well in a team setting and independently
• Proficiency in computers, including Microsoft Office Suite (Teams, Word, Excel, Outlook, PowerPoint) and Electronic Medical Record (EMR) systems
• Strong health assessment and documentation skills with knowledge of handling confidential/sensitive information and applicable data privacy laws
• Ability to prioritize, manage time effectively, and be flexible in a very dynamic work environment
• Ability to work flexible hours, including evenings/weekends, when required
• Cognitive screening experience preferred

Qualifications

• Graduate of an accredited diploma and/or degree program in Nursing
• Licensed with the College and Association of Registered Nurses of Alberta as a practicing member
• Minimum of five (5) years of clinical practice in chronic disease required, including proven experience with diabetes, obesity and respiratory (asthma, COPD) management
• Certified Diabetes Educator (CDE) preferred
• Additional certifications in chronic disease management – such as Certified Respiratory Educator (CRE) – are considered an asset
• Must possess a valid driver’s license and have access to a vehicle

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: casual

Reporting to the Clinic Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team, and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. This includes: managing clinic flow of patients to the rooms, assessing and preparing the patients for their visit, preparing exam and treatment rooms, monitoring the waiting room, managing patient and physician communication, Electronic Medical Record (EMR) updating and various administrative/EMR tasks. As a teammate, the MOA must exemplify the core values of Calgary Foothills PCN.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Reviewing patient charts daily in preparation for patient visit requirements, ensuring all pertinent results are on chart, calling for missing documents, prepare appropriate procedure kits such as pap tests, IUD, Prenatal, DRME, prepare appropriate requisitions, add WCB forms, print labels, add EMR stamps when appropriate
• Escorting patients to exam rooms, obtaining brief history of patient problem using clinical assessment skills within scope of practice, take appropriate vitals such as blood pressure, height, weight, temperature, O2 stats, urine dip
• Assisting and chaperoning with medical procedures
• Completing outgoing calls to patients and complete patient outreach when appropriate such as appointment reminder calls, requests from physicians in accordance with the Alberta Screening and Prevention Maneuvers (ASaP)
• Maintaining, protecting and complying with privacy and confidentially for all patients, staff and physicians according to Health Information Act
• Ensuring awareness and adherence to all Calgary Foothills PCN and clinic policies and procedures
• Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit
• Checking in or arriving patients for their appointments using the EMR, to ensure good patient flow
• Updating patient demographics such as name, address, contact info, family physician, PHN validation at every patient interaction
• Performing administrative/other duties that include but not limited to; scanning, filing, processing incoming and outgoing faxes, linking documents, answering email/EMR messages, maintaining EMR records
• Answering incoming calls and processing patient inquires accordingly, within scope of practice such as booking appointments, directing to appropriate staff member when necessary
• Processing patient invoices and payments for uninsured services
• Accessing medical reports via Netcare when necessary
• Processing referrals and medical legal/insurance requests
• Stocking and cleaning exam rooms
• Performing clinic autoclaving and reprocessing of equipment
• Troubleshooting and maintaining of office equipment
• Engaging in orientation and the training of new staff
• Supporting quality improvement (QI) projects
• Knowing clinic emergency response procedures and where to find them
• Ensuring awareness and adherence to infection prevention and control policies and procedures
• Performing other duties as assigned within scope of practice

Knowledge, Skills, and Abilities

• Attention to detail and the ability to complete tasks accurately and efficiently
• Self-motivated individual with a strong work ethic and critical thinking/problem solving skills
• Excellent organizational and time management skills
• Collaborative in a diverse team environment to support physicians and peers
• Demonstrates a positive, friendly, professional attitude and demeanor
• Exemplary written and oral communication skills
• Knowledge of medical terminology
• Strong computer typing skills (minimum 40wpm)
• Knowledge and experience with medical records management using an EMR
• Competence in using Microsoft Suite such as Word, Excel, Outlook
• Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic, and evolving environment
• Understanding the importance of appropriate and accurate documentation
• Knowledge and experience with Netcare
• Effectively demonstrates strong conflict management skills, empathy, and trustworthiness
• Familiar with medical billing, reconciliations and WCB
• Knowledge of Health Information Privacy Regulations
• Committed to ongoing professional development

Qualifications

• Completion of high school diploma or equivalent
• Accredited Medical Office Assistant (MOA) Certification required
• Minimum of one (1) year full clinic scope MOA experience

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 0.6 until June 2023

Reporting to the Program Manager, the Community Social Worker will work collaboratively with patients, physicians, community partners and interdisciplinary team members to connect patients to resources that will help them meet their basic needs. The community social worker aims to address social determinants of health and promote positive health outcomes for patients.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Works out of community and/or clinical settings as a part of a multidisciplinary team
• Provides patient care in individual and group appointments across the lifespan
• Assesses patients’ needs to determine appropriate resources
• Completes necessary documentation in Electronic Medical Record
• Liaises with and refers patients to appropriate government and community agencies
• Assists the patient to complete necessary forms to access programs or resources
• Acts as an advocate for the patient and their family
• Acts as a resource for families, community professionals, and other members of the care team
• Participates in case conferences and interdisciplinary team meetings
• Establishes communication links to support seamless care activities between the health homes and other community agencies
• May be involved in quality improvement projects or health initiatives involving community partners and/or health team members and physicians
• Engages in continuous professional development activities

Knowledge, Skills, and Abilities

• Possesses a strong awareness of community resources, referral processes and eligibility criteria
• Excellent communication and organization skills
• Excellent active listening and motivational interviewing skills
• Ability to successfully collaborate within an interdisciplinary team
• Ability to work independently and demonstrate initiative
• Ability to work flexible hours, including evenings and weekends, when required
• Ability to prioritize, manage time effectively, and adapt to change in a very dynamic work environment
• Possesses good computer skills
• Demonstrated clinical expertise and competence in dealing with mental health and health care issues
• Must demonstrate strong critical thinking, problem solving, and sound clinical judgement
• Strong risk assessment and crisis intervention skills
• Group facilitation experience valued
• In-depth knowledge and experience in working with government financial programs
• MoCA certification and suicide intervention training considered an asset
• Fluency in a second language considered an asset

Qualifications

• Bachelor’s degree in the field of Social Work
• Minimum 2 years’ experience in a health care or community setting
• Active registration with the Alberta College of Social Workers
• Experience working in a healthcare organization is an asset
• Must possess a valid driver’s license and have access to a vehicle

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

The Technical Analyst – SharePoint & Business Applications is an integral part of the Information Management Information Technology (IMIT) team. This position is responsible for providing technical support services and implementation for current applications across several disciplines, with a primary focus on overseeing SharePoint Online and supporting the IMIT helpdesk. They use change management skills and project delivery methodologies to organize key players across multiple disciplinary teams to mitigate risks, develop solutions, meet business objectives and ensure the long-term sustainability of SharePoint throughout the PCN. The Technical Analyst participates in planning and testing of application changes, updates, and upgrades, works as part of the IMIT team in deployment and optimization of various IT systems.

Responsibilities

Key aspects of the position may include, but are not limited to:

SharePoint administration and maintenance:

• Conduct configurations, enhancements, and troubleshoot SharePoint Online as required
• Migrate content into SharePoint Online sites with migration tools or manual procedures.
• Perform testing of SharePoint Online sites or components as developed by the Team
• Support developed solutions within Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) to meet customer business objectives
• Work with stakeholders across all levels of the organization to investigate, analyze, review, implement and document the requirements for new modules for SharePoint, the Power Platforms, and Teams
• Manage and maintain day to day functional support for internal SharePoint site and Power Apps
• Prepare audit and quality control reports and closely follow the implementation for SharePoint, the Power Platforms, and Teams
• Create, leverage and design content types, site columns, lookup lists and libraries supporting Content Managers and Site Owners
• Manage the change log and the functionality log
• Maintain the user guides and technical documentation for SharePoint, Power Platforms and Teams
• Conduct training sessions and demos for deliverables for SharePoint and Power App users, Content Managers and Site Owners

General IMIT support:

• Manage and set priorities for administration, maintenance, development, and evaluation of infrastructure systems such as desktops, laptops, servers, LANs, WANs, Internet, intranet, security, wireless, and voice communications
• Manage internal infrastructure such as backups, hardware (servers/desktops/laptops), data center interactions, and network security
• Provide technical support to all users and translating user and/or system requirements into functional specifications
• Help to create and maintain projects documents and associated planning documents such as project charters, procurement, etc.
• Complete data analysis in both software testing and implementations, including software/hardware evaluations and upgrades
• Deploy new software version releases and updates; troubleshoot customer feedback and implement solutions
• Manage IT assets, including maintenance of component inventory and related documentation

Knowledge, Skills and Abilities

• Experience with SharePoint, Power Platform, Dynamics and Dataverse implementation
• Proficient in PowerShell, with ability to write up custom scripts for updating SharePoint contents or configurations
• Experience with Microsoft 365 Administration
• Working knowledge of embedding Power BI dashboards
• Strong competency of security/auditing best practices as they relate to Sharepoint
• Hands-on experience in troubleshooting system software and hardware and knowledge of current protocols and standards, including ITIL or MOF
• Good knowledge of service and application delivery, as well as successful service level agreement accomplishments
• Ability to exchange knowledge (learn and teach) with IMIT team and end user
• Strong verbal and written communication skills, ability to speak confidently and communicate clearly with end users
• Ability to understand customer urgency and sensitivity of issues and consistent follow through on delivery to the customer in a timely manner
• Ability to work independently as well as in a team-oriented environment
• Ability to present ideas in a coherent and user-friendly manner
• Ability to prioritize and execute tasks and make sound decisions in high-pressure situations
• Some familiarity with Windows 20xx Servers, SharePoint, SQL Server 20xx, Terminal Services, Microsoft Exchange 20xx and Active Directory

Qualifications

• Bachelor’s degree or Diploma in Health Information Systems or Computer Science
• Minimum 3-5 years’ experience working with SharePoint and Microsoft 365
• 1+ years of experience in Power Platform required
• SQL experience considered an asset
• Previous experience with JavaScript is considered an asset
• Valid driver’s license and willingness to travel to various sites within Calgary Foothills PCN

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

The Controller reports to the Executive Director and is integral to the operation and financial integrity of the Calgary Foothills PCN. The Controller provides leadership for the finance department and is responsible for the full range of accounting and financial services for all the Calgary Foothills PCN’s programs, services, and agreements. The Controller contributes to the success of the Calgary Foothills PCN through best practice financial operations, policies and procedures, timely and accurate financial reporting, and executive-level contributions to financial plans and corporate strategic decision-making.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Provide leadership and direction to the Finance team including hiring, training, mentoring, coaching and performance management
• Develop and implement appropriate financial controls, systems, and procedures to ensure accuracy and integrity of all financial information and the existence of appropriate safeguards to protect the organization’s financial and capital assets
• Ensure that all company accounting procedures conform to generally accepted accounting principles.
• Oversee day-to-day accounting and payroll operations, such as vendor payments, journal entries, cash management, invoicing, cash flow, payroll, bank reconciliations, debits notes and credits notes before posting to the accounting system, and preparation of year-end working papers for external accountant’s review engagement, for example
• Lead, in conjunction with the Executive Director, the development of the Calgary Foothill PCN’s annual budget and three-year business plan financial projections, including capital budgets
• Oversee and lead annual budgeting and planning process in conjunction with the Executive Director; administer and review all financial plans and budgets; monitor progress and changes; and keep senior leadership team informed of the organization’s financial status
• Prepare and present timely monthly, annual, and ad hoc financial and business plan reports with variance analysis to the department leaders, executive team, audit and finance committee and board of directors, as required
• Ensure the GL (General Ledger) balances to program totals in revenue and expense accounts. Review GL for omissions, errors, and initiate the process of corrections
• Manage contracts, procure new contracts, measure contract performance
• Manage and procure request for proposals
• Coordinate and lead the annual audit process, liaise with external auditors and the finance committee of the board of directors; assess any changes necessary
• Prepare and present a complete set of annual financial statements in accordance with generally accepted accounting principles to the department leaders, executive team, and board of directors, as required
• Prepare required grant, legal and/or regulatory filings for the Calgary Foothills PCN
• Build strong working relationships with key external partners, such as bankers, insurance brokers, external accountants
• Lead the development of key business performance indicators, forward-looking trends, and other financial/business reports in comparison to historical results and market benchmarks for the executive team and board of directors
• Develop and oversee the corporation’s contract management processes and procedures, and long-term capital asset inventory, and replacement reserve strategy
• Develop annual risk mitigation plan and oversight of insurance policies and coverage

Knowledge, Skills, and Abilities

• Contribute to the development of strategic and operations business plans as a member of the executive team.
• Mentor other leaders in financial understanding and literacy.
• Demonstrate ability to build collaborative relationships with internal and external stakeholders.
• Lead with credibility, integrity and trust while achieving results and fostering a positive team culture.
• Full-cycle accounting knowledge
• High-level detail orientation
• Knowledge of Audit processes and procedures
• Proficiency in Excel, Microsoft Dynamics 365 Business Central, and other comparable accounting systems

Qualifications

• A Bachelor of Commerce or Accounting degree with a CPA designation. An MBA may be an asset
• 7 – 10 years’ industry experience is required. An equivalent combination of education and relevant or transferable industry experience may be considered
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Personal qualities of integrity, credibility, and dedication to the mission of Calgary Foothills PCN
• The ideal candidate has experience in final responsibility for the quality and content of all financial data, reporting, and audit coordination for either a division or significant program area

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 1.0

The Governance Specialist reports to the Director, Member Relations and Governance and is integral to the delivery of accountable and effective governance of Calgary Foothills PCN, supporting senior management, the two Boards of Directors and the committees of the boards.

Responsibilities

Key aspects of the position may include, but are not limited to:

• Manages board and committee meetings from scheduling through to attending meetings and drafting minutes (some evening meetings)
• Maintains board portal and ensures timely distribution of meeting materials via the portal
• Acts as the ‘information hub’ for the board and senior managers, tracking action items and decisions from board and committee meetings and ensuring that necessary activities and deadlines are communicated and understood
• Assists with planning, preparation and coordination of activities such as Annual General Meetings, annual Board orientation, Annual Returns (Alberta Registries)
• Supports development of and provides input to the annual Information Circular
• Supports development of and provides input to sections of the Alberta Health Annual Report
• Provides board portal orientation training to new board and committee members
• Responsible for document control of all Board and Committee records
• Maintains spreadsheets of board/committee attendance, etc.
• Responsible for coordinating meeting venues and catering

Knowledge, Skills, and Abilities

• Exceptional organizational, time management, analytical and problem-solving skills producing work accurately and with speed
• Outstanding attention to detail and a passion for accuracy
• Excellent communication skills both written and verbal, ability to craft professional correspondence
• Demonstrated ability to handle matters requiring high levels of tact, diplomacy, sensitivity and confidentiality
• Ability to work independently as well as in a team-oriented environment
• Knowledge of records management and document control
• Strong prioritizing skills
• Ability to work collaboratively with all levels of the organization
• Flexibility in adjusting to competing deadlines and changing priorities
• Strong commitment to delivering high quality work
• Ability to thrive in a dynamic, evolving environment

Qualifications

• Post-secondary education plus a total of three years’ experience at a senior administration level – or – five years’ experience in a governance role
• Governance designation an asset
• Must be proficient in Microsoft Office suite
• Valid driver’s license

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

At Calgary Foothills PCN we offer:

• Competitive compensation and flexible benefits package, including a Health Care Spending Account or Lifestyle Spending Account
• RRSP program
• Support for training and development, including reimbursement for professional/licensing dues
• Flex and paid vacation days
• An employee recognition program

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted

FTE: 0.2

Calgary Foothills PCN’s Extended Health Team (EHT) is looking for a part-time (0.2 FTE) family physician to join the team that helps patients with multiple chronic health conditions who struggle with psychosocial factors. The goal is to help patients learn to self-manage their conditions, set achievable goals and access additional resources.

Through a broad understanding of health and wellness, the EHT physician facilitates patients’ understanding of their conditions and treatments. The EHT physician works closely with team members and Medical Homes (family physicians and their teams) and links with community resources to assist patients with enhanced self-management of their chronic health conditions.

There are no on-call responsibilities associated with this position.

Key Responsibilities

Key aspects of the position may include, but are not limited to:

• Supporting referrals to EHT by assisting health homes with complex patients. This may involve synthesis of past medical history, extensive general medical examination, discussion with current and past health care providers, review of diagnoses, and development of an individualized treatment plan for patients who are not progressing in the usual fashion
• Providing mentorship to EHT team members through individual consultation, rounds, and joint appointments in a shared care model
• Utilizing a biopsychosocial approach with the ability to explain these factors to patients in a holistic manner that resonates with patient’s experience of disease
• Working with patients on behavior change, meeting them where they are at and walking with them on their journey forward
• Supporting efficient use of health care resources through the reduction of gaps and duplication of services. The program is expected to evolve in response to changes in the health care system as a whole.
• Actively participating in quality improvement work and program development

Knowledge, Skills and Abilities

• Excellent communication skills
• Ability to work well in a team setting
• Ability to work independently
• Leadership ability within a team
• Ability to thrive in a dynamic, evolving environment
• Ability to design, create and implement programs of service design
• Motivational interviewing skills will be considered an asset
• Group facilitation skills will be considered an asset
• Good computer skills are required

Qualifications

Formal Education

• Licensed to practice medicine in the Province of Alberta
• Certificate of the College of Family Physicians of Canada

Experience

• Experience or formal training in chronic disease management / specialty area of interest (Rheumatology, GI, Chronic Pain, Senior Care) and/or team-based care will be considered an asset
• Experience or interest in mental health or addictions and the role it plays in patients’ struggles with their health and function will be considered an asset

Other requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search
• Proof of full immunization against COVID-19

To apply, please submit your resume and cover letter in confidence to [email protected].

Please submit cover letter and resume in one document and in subject line please include position title.

Please note that only candidates considered for an interview will be contacted