Privacy Policy
This Privacy Policy explains how Calgary Foothills Primary Care Network (PCN) collects, uses, discloses, and safeguards your personal and health information when you visit www.cfpcn.ca or use our online services.
By using our website or services, you agree to the terms described in this Privacy Policy and our Terms of Use.
The PCN values your privacy and is committed to protecting your personal and health information under Alberta’s Health Information Act (HIA), the Personal Information Protection Act (PIPA), when applicable, and other relevant laws. We follow principles of integrity, transparency, and openness in our collection, use, and safeguarding of your information.
We collect personal and health information only for purposes directly related to your care and the services we provide, such as program registration, care coordination, and follow-up. This collection is authorized under Sections 18–24 of the Health Information Act (HIA). We may disclose your information as permitted or required by law, including authorized healthcare providers involved in your care, and to regulatory or oversight bodies. Consent is obtained where required by the HIA, and your information is not used or disclosed beyond what is authorized by law or PCN policy.
In some cases, information may also be used for secondary purposes such as program evaluation, quality improvement (e.g., surveys), or research. These activities are conducted in accordance with the HIA.
We do not sell or rent your personal or health information to third parties. We may use aggregated or de-identified data to improve our services and websites or to respond to questions and feedback you give.
Our website uses cookies to enhance your browsing experience and help us monitor site performance. You can disable cookies in your browser settings, but doing so may affect the website’s functionality.
Some personal information you submit may be processed or stored by third-party services outside of Canada. While we take reasonable steps to protect your data, it might be subject to the laws of the jurisdiction where it is stored. We ensure that the service providers we work with meet relevant privacy and security standards.
We use Google Analytics to gather anonymized data about website usage. Please refer to the Google Analytics Privacy Policy for more details.
We may use Artificial Intelligence (AI) tools within our electronic medical record (EMR) and related systems to support administrative tasks such as secure documentation, scheduling, and workflow efficiency. These tools are designed to assist staff and are never used to make clinical decisions or replace the judgment of health care providers. When using AI Scribe functionality within the EMR, we will request and obtain the patient’s express consent each time it is used.
All personal health information processed through AI tools is protected under Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA) and is managed in accordance with the PCN’s privacy and security standards. Personal health information is never sold, shared for marketing purposes, or used to train public AI systems. We apply strict safeguards, including encryption, role-based access controls, and regular audits.
Our website may contain links to external sites. PCN is not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.
Free public Wi-Fi is available at select PCN locations. Please be aware that this network may not be secure. Use it at your own risk. To protect your privacy, we recommend avoiding the transmission of sensitive information while connected. The PCN may monitor Wi-Fi activity to ensure lawful use, but is not responsible for any data loss, breaches, or damage resulting from the use of this service.
If you submit feedback, suggestions, or other content through our website, you grant the PCN permission to use your content to enhance our services. The PCN reserves the right to remove any content it deems inappropriate or offensive at its discretion.
This Privacy Policy may be updated from time to time. Any changes will be posted on this page, with the most recent revision date listed at the bottom. We encourage you to review this policy periodically to stay informed about how your information is handled.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact the Privacy Officer at 600, 60 Uxborough Place NW, Calgary, Alberta T2N 2V2 or call 403-284-3726.
Terms of use
Welcome to www.cfpcn.ca, the official website of Calgary Foothills Primary Care Network (PCN). By using or accessing this site, you agree to follow the terms and conditions.
1. Acceptance of Terms
By using this website, you agree to these Terms of Use as they are. The PCN can change these terms anytime without notice. If you keep using the site after the changes, you accept the new terms.
2. Use of Site
You agree to use this website solely for lawful purposes and in a manner that does not infringe on others’ rights or limit their access. You must not damage, disable, or interfere with the website or others’ use.
3. User Conduct
This site may include interactive elements such as fillable forms and links to external resources. By using these features, you agree to use them responsibly and in accordance with all applicable laws. Specifically, you must not:
- Upload viruses, malware, or other harmful software
- Promote commercial products or services
- Collect personal information or violate the privacy of others
- Post offensive, illegal, or infringing content
The PCN reserves the right to monitor submissions and may restrict or remove access to the site at its sole discretion.
4. Submissions
You still own any content you share with us; however, by sending it, you give the PCN permission to use it to help improve our services. This includes allowing us to copy, display, or publish it. We don’t have to use what you send and can remove it at any time.
5. External Links
Our site may contain links to third-party websites. The PCN is not responsible for its content, practices, or privacy policies. Use it at your own risk.
6. Disclaimer and Limitation of Liability
This website and its content are provided “as is.” The PCN makes no warranties regarding the accuracy, reliability, or availability of its information. You are responsible for implementing appropriate security measures when accessing the site.
To the maximum extent permitted by law, the PCN is not liable for any damages, including but not limited to data loss, business interruption, or viruses, resulting from the use of or inability to use this site.
7. Termination of Access
The PCN may terminate or restrict your access to the website or its services at any time, without notice, for any reason.
8. Jurisdiction
This website is governed by the laws of Alberta and the applicable federal laws of Canada. The laws of Alberta will resolve any disputes.
9. Copyright and Trademarks
All content on this website is Copyright © 2015-2026 by Calgary Foothills Primary Care Network unless otherwise noted. All rights reserved. Third-party trademarks are the property of their respective owners.
If you have any questions about these Terms of Use, please get in touch with the Privacy Officer at 600, 60 Uxborough Place NW, Calgary, Alberta T2N 2V2, or or call 403-284-3726.